Billing Team Leader in Bournemouth

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A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provides expert advice on water efficiency, leakage, and contingency.

Billing Team Leader

Location: Bournemouth

Salary: £32,752 per annum

Banding: PWS 3

Department: Operations

Reporting to: Billing Manager

Key Responsibilities

• Lead and support the Billing Administration team.
• Coach and develop team members to achieve their full potential.
• Monitor performance, quality and productivity standards.
• Act as the first point of contact for billing-related queries and escalations.
• Complete quality checks and provide feedback to improve performance.
• Ensure customer bills are accurate and issued on time.
• Support customer switching activities in line with procedures and SLAs.
• Work closely with other departments to deliver an excellent customer experience.
• Identify opportunities to improve processes and service delivery.
• Contribute to the achievement of regulatory and business targets.
• Promote customer retention and value-added services where appropriate.

Qualifications

• Previous experience in an administrative or operational environment.
• Experience of working within established processes and procedures.
• Strong leadership, coaching and motivational skills.
• Excellent verbal and written communication skills.
• A customer-focused approach with the ability to build positive relationships.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and problem-solving abilities.
• The confidence to make decisions and support others with complex queries.
• A collaborative approach and the ability to work effectively across departments.
• GCSEs (or equivalent) in English and Maths.

Benefits

• Competitive Salary – Based on experience and skills
• Bonus Scheme – Rewarding your performance
• Pension Scheme – Helping you plan for your future
• Healthcare Benefits – Access to employee assistance programs
• Professional Development – Support for career growth with training opportunities
• Employee Discounts – On various products and services
• Generous Annual Leave – Take time to recharge with our holiday entitlement

Required: Mandatory DBS check as part of onboarding.

Closing Date: 30th July 2026