At a Glance
- Tasks: Lead the Billing Administration team and ensure accurate customer billing.
- Company: Join Pennon Water Services, a leader in water management.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Collaborative culture with a focus on process improvement.
- Why this job: Make a real difference in customer care and service excellence.
- Qualifications: Experience in billing and strong coaching skills required.
The predicted salary is between 31500 - 38500 £ per year.
Pennon Water Services, operating as Source for Business, is seeking a Billing Team Leader based in Bournemouth. You will lead the Billing Administration team, ensure accurate customer bills, and support switching activities within SLAs. A strong focus on coaching, quality, and cross-department collaboration will drive service excellence.
Reporting to the Billing Manager, you will contribute to regulatory targets and drive process improvements, while supporting colleagues with complex queries.
Billing Team Lead: Coaching, Accuracy & Customer Care in Bournemouth employer: Pennon Group Plc
At Pennon Group Plc, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the field of environmental management. Our Bristol location provides unique opportunities for professional growth, supported by flexible working options and comprehensive healthcare benefits, making it an ideal place for passionate individuals to contribute to meaningful water resource projects.
