At a Glance
- Tasks: Support client relationships and assist with data reporting and marketing materials.
- Company: Join a leading law firm known for its client-first approach and inclusive culture.
- Benefits: Hybrid working, flexible options, and a commitment to diversity and inclusion.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact in client services while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and ability to work collaboratively under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Penningtons Manches Cooper is a leading UK and international law firm that puts our clients first and helps them to achieve the best real-world outcomes. We provide a full-service offering designed with our clients’ needs in mind. With over 400 specialist lawyers, we pride ourselves on delivering high-quality, tailored legal advice to both businesses and individuals.
Our Marketing and Business Development team comprises 28 dedicated professionals who play an integral role in the communication, engagement and execution of the firm’s Strategic Plan. We are looking for a dynamic and driven individual to join our thriving Marketing and Business Development Department. The role will support our Senior Client Experience Manager and Business Development and Marketing Director to focus on building strong relationships with our clients and ensuring that our service offering meets their needs today and in the future.
The firm operates a hybrid agile working policy allowing employees to work from home (or another UK location) for up to 50% of their time. Individuals can also apply for other flexible working options either at the time of recruitment or during the course of their employment.
Responsibilities
- Assist with client data reporting requirements, utilising various systems, including Power BI, Microsoft Excel and PowerPoint.
- Provide and present data on the firmwide client and referrer programmes for use by the internal comms team.
- Support the client team in delivering and tracking the firmwide client feedback programme comprising online surveys and in-depth interviews.
- Oversee and update client data within the firm’s CRM systems.
- Conduct necessary research and preparation for client meetings and strategic planning.
- Assist in compiling client service related reports and marketing materials for client distribution.
- Work with the client team to facilitate firmwide client initiatives, encompassing planning, execution, monitoring, and data tracking.
- Collaborate with the client team to develop best-in-practice resources, including training documents and training sessions, toolkits and presentations for lawyers.
- Organise and participate in internal meetings, including the production of comprehensive meeting notes.
- Assist with admin tasks and ad-hoc queries and requests from fee earners in relation to client feedback, client relationship building and client service initiatives and the client and referrer programmes.
At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. We ensure that there are equal opportunities and treatment for all job applicants and employees, at all stages of the recruitment process and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression and social background. We aim to provide adjustments for people who have a disability, long-term health condition (including mental health) or neurodiversity.
Essential & Desirable Criteria
- Ability to recognise the importance of, and work to a deadline.
- Ability to manage a busy workload and excellent organisational skills.
- Ability to work either alone or collaboratively with other team members.
- Attention to accuracy and detail.
- Collaborative team member with ability to quickly build relationships with a wide range of people.
- Receptive to facilitate and support change.
- Comfortable working under pressure with the ability to plan and prioritise work.
Client Services Assistant in London employer: Penningtons Manches LLP
At Penningtons Manches Cooper, we pride ourselves on being an exceptional employer, offering a dynamic work environment that prioritises client satisfaction and employee well-being. Our hybrid agile working policy allows for flexibility, enabling you to balance your professional and personal life effectively, while our commitment to Diversity, Equity, and Inclusion ensures a welcoming atmosphere for all. With opportunities for growth within our award-winning Marketing and Business Development team, you'll be part of a collaborative culture that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in London
✨Tip Number 1
Get to know the firm! Research Penningtons Manches Cooper and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Marketing and Business Development team.
✨Tip Number 3
Prepare for the interview by practising common questions related to client services and data management. Think about how your skills can directly benefit the team and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Client Services Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Assistant role. Highlight your relevant skills and experiences that align with the job description, especially around client data reporting and relationship building.
Showcase Your Skills:Don’t forget to mention your proficiency in tools like Power BI, Excel, and PowerPoint. We want to see how you can use these to support our client feedback programmes and data tracking efforts.
Be Yourself:At StudySmarter, we value diversity and inclusion. Let your personality shine through in your application! Share your unique experiences and perspectives that could contribute to our inclusive culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our firm!
How to prepare for a job interview at Penningtons Manches LLP
✨Know Your Stuff
Before the interview, make sure you understand Penningtons Manches Cooper's values and how they prioritise client relationships. Familiarise yourself with their services and recent achievements, especially in the Marketing and Business Development team. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Skills
Be ready to discuss your experience with data reporting tools like Power BI and Microsoft Excel. Prepare examples of how you've used these tools to support client initiatives or improve processes. Highlight your organisational skills and ability to manage multiple tasks, as this role requires juggling various responsibilities.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of examples where you've successfully worked in a team. Be prepared to discuss how you build relationships with colleagues and clients alike. Showing that you're a team player who can adapt to change will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the firm's approach to client feedback and how the Marketing and Business Development team contributes to the overall strategy. This not only shows your enthusiasm for the role but also gives you a chance to assess if the firm aligns with your values, especially regarding diversity and inclusion.
