At a Glance
- Tasks: Support client relationships and enhance engagement through innovative programmes.
- Company: Leading UK law firm with a focus on collaboration and client success.
- Benefits: Hybrid working, professional development, and a supportive team environment.
- Other info: Join us at an exciting time of growth and innovation in client engagement.
- Why this job: Gain hands-on experience in client relationship management and strategic account activity.
- Qualifications: Experience in client relations, strong organisational skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Penningtons Manches Cooper is a leading UK and international law firm, recognised for combining legal expertise with a deep understanding of our clients’ commercial objectives. With over 400 specialist lawyers, we provide a full-service offering tailored to the needs of businesses and individuals, delivering high-quality, practical legal advice across a range of sectors.
Our Marketing and Business Development team plays a central role in driving the firm’s strategic growth ambitions. Comprising 28 dedicated professionals, the team has been recognised as a finalist for Best Business Support Team at the British Legal Awards in both 2024 and 2025, reflecting its impact in delivering commercially focused and innovative BD initiatives across the firm and a testament to its collaborative approach.
We are looking for a Client Relationship Executive to support the continued development and delivery of the firm’s client and referrer programmes at an exciting stage in their evolution. Working closely with the Client Relationship Manager and Senior Client Experience Manager, you will play an important role in supporting the day-to-day delivery of client relationship activity across the firm. This includes contributing to client and referrer account management, supporting programme coordination, and helping to embed a more structured and consistent approach to relationship management. This role offers excellent exposure to partner-led client development and is ideally suited to someone looking to build a career in client relationship management within a professional services environment.
Responsibilities
- Client and Referrer Relationship Support
- Support the management of priority client and referrer accounts, working alongside the Client Relationship Manager.
- Assist in maintaining regular engagement activity and ensuring continuity across key relationships.
- Help identify opportunities to strengthen relationships and enhance the overall client experience.
- Support the coordination of client touchpoints, including meetings, reviews and follow-ups.
- Account Planning and Delivery
- Assist in the preparation and maintenance of client and referrer account plans.
- Help track actions and follow-ups, ensuring momentum is maintained across priority accounts.
- Support the preparation of briefing materials, relationship maps and meeting packs.
- Contribute to ensuring a consistent and joined-up approach across practice areas.
- Programme Coordination
- Support the ongoing delivery of the firm’s client and referrer programmes.
- Assist in embedding processes, templates and ways of working across the firm.
- Help coordinate programme activity, ensuring deadlines and actions are tracked and progressed.
- Contribute ideas and feedback to support the ongoing development of the programmes.
- Insight, Reporting and CRM Development
- Support the collection and organisation of client and referrer data to improve visibility and insight.
- Assist in producing reports, summaries and basic analysis to support decision making.
- Maintain accurate records and activity tracking within CRM systems and internal tools.
- Help ensure consistency in how client information and activity are captured across the firm.
- Stakeholder Support
- Work with partners, lawyers and business services teams to gather information and support relationship activity.
- Assist in coordinating internal client meetings and capturing actions.
- Build strong working relationships across the firm while developing confidence engaging with senior stakeholders.
- Provide responsive and high-quality support to the Client Relationship Manager and wider BD team.
- Events and Client Engagement
- Support the planning and delivery of client-facing events, roundtables and engagement initiatives.
- Assist with invitations, logistics, materials and follow-up activity.
- Help track attendance, feedback and outcomes from events.
- Contribute to ensuring events align with client relationship objectives.
- Continuous Improvement and Best Practice
- Help maintain templates, trackers and programme documentation.
- Contribute to identifying improvements in processes and ways of working.
- Support the development of a consistent and high-quality approach to client relationship management.
- Share learnings and insights with colleagues across the team.
Essential & Desirable Criteria
- At least 12 months experience in a client relationship or business development role, ideally within legal or professional services.
- Strong organisational skills and the ability to manage multiple tasks and deadlines.
- Good written and verbal communication skills, with attention to detail.
- A proactive and positive approach, with a willingness to learn.
- Ability to work collaboratively across teams and build effective working relationships.
- An interest in understanding client needs and supporting relationship development.
- Good working knowledge of Microsoft Office; experience of CRM systems is beneficial.
What You’ll Gain
- Hands-on experience supporting a firmwide client and referrer programme at a key stage of development.
- Exposure to partner-led client relationship management and strategic account activity.
- The opportunity to develop skills in account planning, client insight and stakeholder coordination.
- Involvement in client-facing initiatives, events and engagement activity.
- The chance to learn from experienced BD and client relationship professionals.
- A supportive and collaborative team environment with a strong focus on development.
Why Join Us Now
This is a particularly exciting time to join. As we continue to embed our client and referrer programmes, we are focused on building a more structured, insight-led and consistent approach to relationship management across the firm. This role will play an important part in supporting that journey helping to ensure that our programmes are effectively delivered, continuously improved and embedded into the way we work.
Working Arrangements
The firm operates a hybrid agile working policy, enabling employees to work from home (or another UK location) for up to 50% of their time. At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. We ensure that there are equal opportunities and treatment for all job applicants and employees, at all stages of the recruitment process and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression and social background. We aim to provide adjustments for people who have a disability, long-term health condition (including mental health) or neurodiversity.
Client Relationship Executive in London employer: Penningtons Manches LLP
Penningtons Manches Cooper is an exceptional employer, offering a dynamic and supportive work environment where employees can thrive in their careers. With a strong focus on professional development, the firm provides hands-on experience in client relationship management and access to a collaborative team culture that values diversity and inclusion. The hybrid working policy allows for flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive in London
✨Get Involved in Legal Communities
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We think you need these skills to ace Client Relationship Executive in London
Some tips for your application 🫡
Show Off Your Legal Knowledge:When applying for an entry-level role in legal law services, make sure to highlight any relevant coursework or certifications you've completed. Mention any specific areas of law you've studied or written about — this shows we're engaged with the field and can bring fresh ideas to Penningtons Manches LLP.
Tailor Your CV for the Legal Sector:A legal CV should focus heavily on your academic achievements, including your grades if they're strong. Don't forget to list any internships, volunteer roles, or relevant extracurricular activities. This is our chance to showcase how eager we are to learn and contribute to Penningtons Manches LLP!
Craft a Compelling Cover Letter:In your cover letter, it's important to convey not only your qualifications but also your passion for law. Tell a story about why you're excited about this field and what draws you to this specific role at Penningtons Manches LLP. We're looking for personality as much as for qualifications!
Proof of Legal Skills:If you've done any legal writing, such as articles, blogs, or even school papers, consider including links or attachments to these works. It's a great way to demonstrate your writing and research skills, which are crucial in the legal world. We're all about showing, not just telling, at Penningtons Manches LLP!
How to prepare for a job interview at Penningtons Manches LLP
✨Brush Up on Legal Terminology
As we dive into legal law services, it’s key to be familiar with industry-specific jargon. Make sure to review terms like 'tort', 'contract', and 'statute'. This shows you’re not just sitting on the sidelines but are genuinely engaged with the field.
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Legal roles heavily rely on research capabilities. During the interview, be ready to illustrate how you've utilised research methods in your studies or previous internships. It’s all about showing you can dig deep when it comes to case law or statutes!
✨Know Your Ethical Guidelines
Ethics are a huge part of the legal industry. Be prepared for questions about ethical dilemmas or professional responsibility. Familiarise yourself with codes of conduct relevant to the role so you can demonstrate your understanding during the chat with Penningtons Manches LLP.
✨Emphasise Eagerness to Learn
Since this is an entry-level role, your motivation and learning potential should shine through. Share specific examples of what you hope to gain from this role at Penningtons Manches LLP and how you plan to grow in the legal field.
