Overview
Client Relationship Manager
Penningtons Manches Cooper is a leading UK and international law firm, recognised for combining legal expertise with a deep understanding of our clients’ commercial objectives. With over 400 specialist lawyers, we provide a full-service offering tailored to the needs of businesses and individuals, delivering high-quality, practical legal advice across a range of sectors.
Our Marketing and Business Development team plays a central role in driving the firm’s strategic growth ambitions. Comprising 28 dedicated professionals, the team has been recognised as a finalist for Best Business Support Team at the British Legal Awards in both 2024 and 2025, reflecting its impact in delivering commercially focused and innovative BD initiatives across the firm and a testament to its collaborative approach.
The role
We are seeking a Client Relationship Manager to play a key role in shaping and delivering the firm’s client and referrer programmes at an important stage of their development.
This is a newly created role, offering an exciting opportunity to help embed and evolve a structured, firmwide approach to client and referrer relationship management. Working closely with the Senior Client Experience Manager, partners and the wider Business Development team, you will be responsible for driving the day-to-day delivery of client and referrer initiatives, ensuring momentum, consistency and measurable impact.
This role will act as a critical link between strategy and execution supporting partners in managing priority relationships, while helping to build a sustainable and scalable client programme for the future.
Responsibilities
Client and Referrer Relationship Management
Support partners in developing and maintaining strong relationships with priority clients and referrers
Manage a portfolio of key client and referrer accounts, ensuring agreed plans are implemented and actions are progressed
Act as a central point of coordination, maintaining regular engagement and ensuring continuity across relationships
Help identify opportunities to strengthen relationships, mitigate risk and enhance client experience
Programme Development and Delivery
Play a key role in shaping and embedding the firm’s client and referrer programmes
Support the ongoing development of frameworks, processes and best practice to ensure consistency across the firm
Contribute to the evolution of the programmes, identifying opportunities for enhancement based on feedback and performance
Help ensure the programmes are practical, sustainable and aligned to the firm’s strategic objectives
Client Relationship Manager
Penningtons Manches Cooper is a leading UK and international law firm, recognised for combining legal expertise with a deep understanding of our clients’ commercial objectives. With over 400 specialist lawyers, we provide a full-service offering tailored to the needs of businesses and individuals, delivering high-quality, practical legal advice across a range of sectors.
Our Marketing and Business Development team plays a central role in driving the firm’s strategic growth ambitions. Comprising 28 dedicated professionals, the team has been recognised as a finalist for Best Business Support Team at the British Legal Awards in both 2024 and 2025, reflecting its impact in delivering commercially focused and innovative BD initiatives across the firm and a testament to its collaborative approach.
The role
We are seeking a Client Relationship Manager to play a key role in shaping and delivering the firm’s client and referrer programmes at an important stage of their development.
This is a newly created role, offering an exciting opportunity to help embed and evolve a structured, firmwide approach to client and referrer relationship management. Working closely with the Senior Client Experience Manager, partners and the wider Business Development team, you will be responsible for driving the day-to-day delivery of client and referrer initiatives, ensuring momentum, consistency and measurable impact.
This role will act as a critical link between strategy and execution supporting partners in managing priority relationships, while helping to build a sustainable and scalable client programme for the future.
Responsibilities
Client and Referrer Relationship Management
Support partners in developing and maintaining strong relationships with priority clients and referrers
Manage a portfolio of key client and referrer accounts, ensuring agreed plans are implemented and actions are progressed
Act as a central point of coordination, maintaining regular engagement and ensuring continuity across relationships
Help identify opportunities to strengthen relationships, mitigate risk and enhance client experience
Programme Development and Delivery
Play a key role in shaping and embedding the firm’s client and referrer programmes
Support the ongoing development of frameworks, processes and best practice to ensure consistency across the firm
Contribute to the evolution of the programmes, identifying opportunities for enhancement based on feedback and performance
Help ensure the programmes are practical, sustainable and aligned to the firm’s strategic objectives
Contact Details:
Penningtons Manches Cooper LLP Recruitment Team
