At a Glance
- Tasks: Provide 1st, 2nd, and some 3rd line IT support to customers.
- Company: Join Penningtons Manches Cooper LLP, a diverse and inclusive workplace.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Embrace a culture of diversity and enjoy career growth opportunities.
- Why this job: Make a real difference by solving IT issues and supporting clients directly.
- Qualifications: 2 years of IT support experience and an ITIL V4 Foundation qualification.
The predicted salary is between 30000 - 40000 £ per year.
Penningtons Manches Cooper LLP in Basingstoke is seeking a Field Engineer to provide 1st, 2nd, and some 3rd line support to customers. The ideal candidate should have a pro-active attitude, strong communication skills, and at least 2 years of IT support experience. This role includes both field-based and remote support, troubleshooting IT issues, and managing local IT resources. Candidates should also hold an ITIL V4 Foundation qualification and be willing to embrace our culture of diversity and inclusion.
Field IT Support Engineer – On‑Site & Remote in Hampshire employer: Penningtons Manches Cooper LLP
At Penningtons Manches Cooper LLP, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture in Basingstoke. Our commitment to employee growth is evident through ongoing training opportunities and support for professional development, ensuring that our team members thrive both personally and professionally. With a focus on diversity and a proactive approach to IT support, we offer a rewarding environment where your contributions are valued and recognised.
Contact Details:
Penningtons Manches Cooper LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field IT Support Engineer – On‑Site & Remote in Hampshire
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Penningtons Manches Cooper LLP. A friendly chat can give us insider info about the company culture and what they really value in a Field IT Support Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We know that being able to demonstrate your problem-solving abilities is key, especially when it comes to 1st, 2nd, and 3rd line support. Practice common scenarios you might face!
✨Tip Number 3
Show off your communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, as a Field IT Support Engineer, we’ll need to explain technical issues to non-techy folks, so let’s practice simplifying our language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we fit into their culture of diversity and inclusion, which is super important to them.
We think you need these skills to ace Field IT Support Engineer – On‑Site & Remote in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in 1st, 2nd, and 3rd line support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field IT Support Engineer role. Share specific examples of how you've tackled IT issues and supported customers in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experiences where you’ve effectively communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Penningtons Manches Cooper LLP
✨Know Your IT Support Basics
Make sure you brush up on your 1st, 2nd, and 3rd line support knowledge. Be ready to discuss common troubleshooting scenarios and how you've handled them in the past. This will show that you have the practical experience they’re looking for.
✨Show Off Your Communication Skills
Since this role involves interacting with customers, practice explaining technical issues in simple terms. You might even want to prepare a couple of examples where your communication made a difference in resolving an issue.
✨Embrace Diversity and Inclusion
Penningtons Manches Cooper LLP values diversity, so be prepared to discuss how you can contribute to a diverse workplace. Think about experiences where you’ve worked with different teams or cultures and how that has enriched your work.
✨Get Familiar with ITIL V4
If you hold an ITIL V4 Foundation qualification, be ready to talk about how you’ve applied ITIL principles in your previous roles. If you don’t have direct experience, research some key concepts and be prepared to discuss how they could apply to the role.
