Client Services Assistant

Penningtons Manches Cooper is a leading UK and international law firm that puts our clients first and helps them to achieve the best real-world outcomes. We provide a full-service offering designed with our clients’ needs in mind. With over 400 specialist lawyers, we pride ourselves on delivering high-quality, tailored legal advice to both businesses and individuals.

Our Marketing and Business Development team comprises 28 dedicated professionals who play an integral role in the communication, engagement and execution of the firm’s Strategic Plan. We are looking for a dynamic and driven individual to join our thriving Marketing and Business Development Department. The role will support our Senior Client Experience Manager and Business Development and Marketing Director to focus on building strong relationships with our clients and ensuring that our service offering meets their needs today and in the future. The firm operates a hybrid agile working policy allowing employees to work from home (or another UK location) for up to 50% of their time.

Responsibilities:

• Assist with client data reporting requirements, utilising various systems, including Power BI, Microsoft Excel and PowerPoint.
• Provide and present data on the firmwide client and referrer programmes for use by the internal comms team.
• Support the client team in delivering and tracking the firmwide client feedback programme comprising online surveys and in-depth interviews.
• Oversee and update client data within the firm’s CRM systems.
• Conduct necessary research and preparation for client meetings and strategic planning.
• Assist in compiling client service related reports and marketing materials for client distribution.
• Work with the client team to facilitate firmwide client initiatives, encompassing planning, execution, monitoring, and data tracking.
• Collaborate with the client team to develop best-in-practice resources, including training documents and training sessions, toolkits and presentations for lawyers.
• Organise and participate in internal meetings, including the production of comprehensive meeting notes.
• Assist with admin tasks and ad-hoc queries and requests from fee earners in relation to client feedback, client relationship building and client service initiatives and the client and referrer programmes.

At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. We ensure that there are equal opportunities and treatment for all job applicants and employees, at all stages of the recruitment process and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression and social background. We aim to provide adjustments for people who have a disability, long-term health condition (including mental health) or neurodiversity.

Essential & Desirable Criteria:

• Ability to recognise the importance of, and work to a deadline.
• Ability to manage a busy workload and excellent organisational skills.
• Ability to work either alone or collaboratively with other team members.
• Attention to accuracy and detail.
• Collaborative team member with ability to quickly build relationships with a wide range of people.
• Receptive to facilitate and support change.
• Comfortable working under pressure with the ability to plan and prioritise work.