Client Relationship Executive

Overview

Penningtons Manches Cooper is a leading UK and international law firm, recognised for combining legal expertise with a deep understanding of our clients’ commercial objectives. With over 400 specialist lawyers, we provide a full-service offering tailored to the needs of businesses and individuals, delivering high-quality, practical legal advice across a range of sectors. Our Marketing and Business Development team plays a central role in driving the firm’s strategic growth ambitions.

The role

We are looking for a Client Relationship Executive to support the continued development and delivery of the firm’s client and referrer programmes at an exciting stage in their evolution. Working closely with the Client Relationship Manager and Senior Client Experience Manager, you will play an important role in supporting the day-to-day delivery of client relationship activity across the firm.

Responsibilities

• Client and Referrer Relationship Support
  • Support the management of priority client and referrer accounts, working alongside the Client Relationship Manager.
  • Assist in maintaining regular engagement activity and ensuring continuity across key relationships.
  • Help identify opportunities to strengthen relationships and enhance the overall client experience.
  • Support the coordination of client touchpoints, including meetings, reviews and follow-ups.
• Account Planning and Delivery
  • Assist in the preparation and maintenance of client and referrer account plans.
  • Help track actions and follow-ups, ensuring momentum is maintained across priority accounts.
  • Support the preparation of briefing materials, relationship maps and meeting packs.
  • Contribute to ensuring a consistent and joined-up approach across practice areas.
• Programme Coordination
  • Support the ongoing delivery of the firm’s client and referrer programmes.
  • Assist in embedding processes, templates and ways of working across the firm.
  • Help coordinate programme activity, ensuring deadlines and actions are tracked and progressed.
  • Contribute ideas and feedback to support the ongoing development of the programmes.
• Insight, Reporting and CRM Development
  • Support the collection and organisation of client and referrer data to improve visibility and insight.
  • Assist in producing reports, summaries and basic analysis to support decision making.
  • Maintain accurate records and activity tracking within CRM systems and internal tools.
  • Help ensure consistency in how client information and activity are captured across the firm.
• Stakeholder Support
  • Work with partners, lawyers and business services teams to gather information and support relationship activity.
  • Assist in coordinating internal client meetings and capturing actions.
  • Build strong working relationships across the firm while developing confidence engaging with senior stakeholders.
  • Provide responsive and high-quality support to the Client Relationship Manager and wider BD team.
• Events and Client Engagement
  • Support the planning and delivery of client-facing events, roundtables and engagement initiatives.
  • Assist with invitations, logistics, materials and follow-up activity.
  • Help track attendance, feedback and outcomes from events.
  • Contribute to ensuring events align with client relationship objectives.
• Continuous Improvement and Best Practice
  • Help maintain templates, trackers and programme documentation.
  • Contribute to identifying improvements in processes and ways of working.
  • Support the development of a consistent and high-quality approach to client relationship management.
  • Share learnings and insights with colleagues across the team.

Essential & Desirable Criteria

• At least 12 months experience in a client relationship or business development role, ideally within legal or professional services.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• Good written and verbal communication skills, with attention to detail.
• A proactive and positive approach, with a willingness to learn.
• Ability to work collaboratively across teams and build effective working relationships.
• An interest in understanding client needs and supporting relationship development.
• Good working knowledge of Microsoft Office; experience of CRM systems is beneficial.

What You’ll Gain

• Hands-on experience supporting a firmwide client and referrer programme at a key stage of development.
• Exposure to partner-led client relationship management and strategic account activity.
• The opportunity to develop skills in account planning, client insight and stakeholder coordination.
• Involvement in client-facing initiatives, events and engagement activity.
• The chance to learn from experienced BD and client relationship professionals.
• A supportive and collaborative team environment with a strong focus on development.

Why Join Us Now

This is a particularly exciting time to join. As we continue to embed our client and referrer programmes, we are focused on building a more structured, insight-led and consistent approach to relationship management across the firm.

Working Arrangements

The firm operates a hybrid agile working policy, enabling employees to work from home (or another UK location) for up to 50% of their time. At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds.