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- Tasks: Provide 1st, 2nd, and some 3rd line IT support to customers.
- Company: Join a diverse and inclusive tech firm focused on customer service.
- Benefits: Gain valuable experience, with opportunities for professional growth and development.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Be the go-to person for tech solutions and make a real difference in customer experiences.
- Qualifications: 2 years of IT support experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Field Engineer will provide 1st, 2nd and some 3rd line support to all of our customers. The successful candidate will have a pro-active attitude and an aptitude for working with applications/systems to undertake the correct analysis, prioritisation and diagnosis, leading to the swift resolution of every issue raised. Ensuring that the customer is kept informed and advised will also be important. Though this role will be field based, they will also provide remote access support. There will be some administrative duties and tasks to be undertaken by this role.
Responsibilities
- To act as the main point of contact for central IT (helpdesk, infrastructure, management) for all issues and requests that require physical attendance and cannot be dealt with remotely and to take responsibility for the availability of key local services:
- LAN
- Telephony
- Desktop support
- Printers
- Meeting room equipment
Essential & Desirable Criteria
Skill/experience requirements:
- Excellent communication skills, telephone manner and face-to-face - essential.
- Excellent organisational and prioritisation skills.
- Must be willing to travel (Driving licence not required).
- 2 years previous IT support experience required.
- Previous experience of autonomous role would be beneficial.
- Incident Management experience – managing incidents through to resolution with an appreciation of business impact and effective communication.
- Experience of AD administration.
- Experience of WIN 8/10/11.
- Experience of Office 2013/2016/O365.
- Experience of Server 2012/2016/2019.
- Application deployment via SCCM 2016.
- Experience with using and troubleshooting 2016/O365 within a corporate environment (permissions, calendar sharing, delegation).
- Experience of administering Exchange 2016/O365.
- Experience of using and troubleshooting Filesite (Worksite) with a legal firm environment.
- A self-motivated, pro-active individual who gains satisfaction from delivering customer focussed services.
Qualifications:
- ITIL V4 Foundation qualification (or willing to attend the course and sit exam) – essential.
- CompTIA A+.
- CompTIA Network +.
At our firm, Diversity, Equity and Inclusion is a priority and at the heart of everything we do. We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds. We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard. We ensure that there are equal opportunities and treatment for all job applicants and employees, at all stages of the recruitment process and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression and social background. We aim to provide adjustments for people who have a disability, long-term health condition (including mental health) or neurodiversity. If you would like to request an adjustment, please contact Sam.Austin@penningtonslaw.com.
IT Field Engineer in Basingstoke employer: Penningtons Manches Cooper LLP
Contact Detail:
Penningtons Manches Cooper LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in Basingstoke
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable talking about your experience and skills, especially when it comes to troubleshooting and customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT issues in the past. Highlight your proactive attitude and how you kept customers informed throughout the process.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role!
We think you need these skills to ace IT Field Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Engineer role. Highlight your relevant experience, especially in 1st and 2nd line support, and any specific skills mentioned in the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive attitude aligns with our values at StudySmarter. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love seeing candidates who can communicate effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Penningtons Manches Cooper LLP
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and applications mentioned in the job description. Be ready to discuss your experience with Windows, Office 365, and any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice explaining complex IT concepts in simple terms. You might be asked to describe how you would communicate with a non-technical customer about a technical issue. Show them you can keep customers informed and calm during stressful situations.
✨Prioritisation is Key
Be prepared to discuss how you prioritise tasks when multiple issues arise. Think of examples where you had to manage urgent requests while ensuring other tasks were still completed. This will highlight your organisational skills and ability to work under pressure.
✨Show Your Proactive Attitude
The job calls for a proactive approach, so come armed with examples of how you've gone above and beyond in previous roles. Whether it’s identifying trends in support tickets or suggesting improvements to processes, showing initiative will set you apart from other candidates.