At a Glance
- Tasks: Provide 1st, 2nd, and some 3rd line IT support to customers.
- Company: Join Penningtons Manches Cooper LLP, a diverse and inclusive workplace.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Enjoy a mix of field-based and remote work while managing local IT resources.
- Why this job: Make a real difference by solving IT issues in a dynamic environment.
- Qualifications: 2 years of IT support experience and ITIL V4 Foundation qualification required.
The predicted salary is between 30000 - 40000 € per year.
Penningtons Manches Cooper LLP in Basingstoke is seeking a Field Engineer to provide 1st, 2nd, and some 3rd line support to customers. The ideal candidate should have a pro-active attitude, strong communication skills, and at least 2 years of IT support experience. This role includes both field-based and remote support, troubleshooting IT issues, and managing local IT resources. Candidates should also hold an ITIL V4 Foundation qualification and be willing to embrace our culture of diversity and inclusion.
Field IT Support Engineer – On‑Site & Remote in Basingstoke employer: Penningtons Manches Cooper LLP
Penningtons Manches Cooper LLP is an excellent employer that values diversity and inclusion, offering a supportive work culture where employees can thrive. Located in Basingstoke, the company provides ample opportunities for professional growth and development, alongside a competitive benefits package that enhances work-life balance. As a Field IT Support Engineer, you will be part of a dynamic team dedicated to delivering exceptional service, making your role both meaningful and rewarding.
Contact Detail:
Penningtons Manches Cooper LLP Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field IT Support Engineer – On‑Site & Remote in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've provided 1st, 2nd, or even 3rd line support. Show them you’ve got the experience and the proactive attitude they’re looking for.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and demonstrate how you can effectively communicate with customers, especially when resolving IT issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our diverse and inclusive culture.
We think you need these skills to ace Field IT Support Engineer – On‑Site & Remote in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in 1st, 2nd, and 3rd line support. We want to see how your skills match the role, so don’t be shy about showcasing your pro-active attitude and strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field IT Support Engineer role and how you can contribute to our culture of diversity and inclusion. Let us know what makes you the perfect fit!
Show Off Your ITIL Knowledge:Since we’re looking for someone with an ITIL V4 Foundation qualification, make sure to mention this prominently in your application. We love candidates who understand IT service management, so give us a glimpse of your knowledge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Penningtons Manches Cooper LLP
✨Know Your IT Support Basics
Make sure you brush up on your 1st, 2nd, and 3rd line support knowledge. Be ready to discuss common troubleshooting scenarios and how you've handled them in the past. This will show that you have the practical experience they’re looking for.
✨Show Off Your Communication Skills
Since this role involves interacting with customers, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Clear communication can set you apart from other candidates.
✨Embrace Diversity and Inclusion
Penningtons Manches Cooper LLP values diversity, so be prepared to discuss how you’ve contributed to an inclusive environment in previous roles. Share specific examples that highlight your proactive attitude towards fostering a diverse workplace.
✨Get Familiar with ITIL V4
If you hold an ITIL V4 Foundation qualification, be ready to talk about how you’ve applied ITIL principles in your work. If you don’t have direct experience, research the framework and think about how it relates to the role. This shows your commitment to best practices in IT support.
