Claims & Risk Manager in Basingstoke

Overview

The Best Practice Group is a collaborative, vibrant team that forms a conduit between the fee-earning teams and central business to deliver a culture of quality, knowledge sharing and continuous improvement. The Group includes specialists in risk/compliance, insurance/claims, quality management/business operations/projects, data governance, learning and development and knowledge management. Together they work collaboratively to keep the firm safe and to make things better. Better for our employees, better for our business, and better for our clients. They identify problems, and solve those problems by engaging with people, processes and technology. They help individuals, teams and the firm achieve strategic goals, maximise operational efficiency, drive innovation and facilitate change.

Responsibilities

• PI Claims
  • Manage firm's active claims bordereau – to include monitoring and chasing of active claims, the agreed remedial actions and their financial management.
  • Assisting Head of Claims and Senior Claims Lawyer on complex and/or document heavy claims; as part of claims team doing tasks as appropriate; including file-reading, chronologies, email responses.
  • Handle and manage internal claims where appropriate based on complexity and value.
  • Liaising with insurers/brokers on bordereau and file updates/queries.
  • Liaising with Finance Team to provide updates on provisions in the accounts for claims.
  • Supervising juniors in ensuring the internal bordereau is up to date.
  • Assisting with claims comments on bi-annual Team Partner Reports.
• Claims Risk Management
  • Analyse claims data, including root cause data, to identify trends arising out of teams.
  • Investigate fee earning teams where there have been issues and assist teams with finding solutions, to prevent further claims and/or enforcing risk management policies and procedures.
  • Follow up on process changes/training etc and keep a record to see if those steps result in reduced claims.
• Insurance
  • Assist Head of Professional Indemnity with the annual renewal process.
  • Insurer safe – monthly audit and queries around storage of client valuables.
  • External Appointments – analysis of PIU data and reporting to insurers under D&O cover; including updating schedule of appointments, reviewing client or supplier terms and conditions, tenders and dealing with insurance document requests.

Essential & Desirable Criteria

• Experience in investigating, notifying and handling professional indemnity claims; both independently and together with more senior team members.
• Experience gained within private practice, in-house law firm or insurance firm.
• Good knowledge of professional indemnity insurance claims processes and law firm operating processes.
• Strong analytical and problem-solving skills.
• Ability to identify root causes and potential trends of claims/insurance risks and determine appropriate risk management solutions.
• Experience of identifying, implementing and monitoring process improvements.
• Strong stakeholder management and communication skills, including experience dealing with senior stakeholders internally and liaising with brokers.
• Ability to manage sensitive matters and communications effectively.
• Ability to work to deadlines and prioritise which matters are most urgent.
• Good organisational skills.
• Experience of mentoring and supervising junior staff.