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- Tasks: Handle customer enquiries and resolve issues while building strong relationships.
- Company: Join a family-run business in Leeds with a supportive team culture.
- Benefits: Full-time role with immediate start, competitive salary, and a fun work environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for personal growth.
- Why this job: Be part of a growing company and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills required.
Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Executive to join an established business in Leeds on a full time, permanent basis. In this role you will be working as part of a small Customer Service team who have a big emphasis on working together and really going the extra mile! As a Customer Service Executive we are looking for you to build great relationships with our customers and suppliers within the Civil Engineering and Construction sectors, all whilst looking to increase business sales and profit! Therefore you will be a big part of ensuring the companies continued growth.
Key responsibilities include:
- Handling customer enquiries via phone and email.
- Resolving customer issues efficiently and professionally.
- Maintaining accurate customer records and updating internal systems.
- Working closely with internal teams to ensure smooth customer experience.
- Identifying opportunities to improve customer satisfaction.
To be successful, you will:
- Be able to work as part of a close knit team and be able to work collaboratively with the team.
- Have previous experience in a customer service or client-facing role.
- Possess excellent communication and interpersonal skills. Good at making connections over email and phone.
- Have strong problem-solving ability and attention to detail.
- Be able to work in a fast-paced environment.
- Have proficiency in Salesforce / CRM tools and experience in Sage & Microsoft 365 tools would be beneficial as would knowledge of products used within the Civil Engineering, Utilities, and/or Construction sectors.
- Be able to multi-task, prioritise and manage own workload whilst turning challenges into opportunities.
Working Hours: Monday to Friday - 8am-5pm.
This is a fantastic opportunity to be part of a brilliant family run business who really go above and beyond for the team. This company promote strong working relationships between colleagues whilst having fun along the way. Immediate interviews and starts are available for the successful candidate. If you are interested, please forward an up to date CV and our Castleford team will be in touch.
Customer Service Executive in Leeds employer: Pennine Recruitment
Contact Detail:
Pennine Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you turned a challenge into an opportunity. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and your ability to work in a team, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for customer service. Mention how you can contribute to our team's success and why you're excited about working with us in the Civil Engineering and Construction sectors.
Showcase Your Communication Skills: Since communication is crucial for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Pennine Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its role in the Civil Engineering and Construction sectors. Familiarise yourself with their products and services, as well as any recent news or projects they've been involved in. This will show your genuine interest and help you build rapport during the conversation.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to connect with customers and internal teams alike.
✨Emphasise Teamwork
Since the role involves working closely with a small team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to team success or helped improve customer satisfaction through teamwork. This will highlight your fit for their close-knit culture.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you turned challenges into opportunities, especially in fast-paced settings. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process and effectiveness.