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- Tasks: Lead a dynamic Customer Service team and ensure top-notch customer satisfaction.
- Company: Join a family-run business in Leeds with a fun, collaborative culture.
- Benefits: Full-time, permanent role with immediate interviews and starts available.
- Other info: Enjoy a supportive environment that values teamwork and personal growth.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Manager to join an established business in Leeds on a full time, permanent basis. In this role you will be tasked with leading a small Customer Service team who have a big emphasis on working together and really going the extra mile!
As a Customer Service Manager, we are looking for someone who can really take hold of the day-to-day management of the Customer Service department (both an internal team as well as an external order processing team). You will build great relationships with our customers and suppliers within the Civil Engineering and Construction sectors to ensure that orders, quotes, and customer requirements are handled accurately and efficiently. Therefore you will be a big part of ensuring the company's continued growth.
Key responsibilities include:
- Managing the customer service team on a daily basis
- Conduct regular team 1-1s and check-ins
- Drive high levels of customer satisfaction and service standards across all customer interactions
- Ensure customer orders, quotations and amendments are processed accurately and within SLA targets
- Manage team workloads, priorities and response times
- Support escalation handling and resolve complex customer issues
- Oversee team development, training and continuous improvement initiatives
- Monitor and manage KPIs
- Act as the key point of escalation between Customer Service, Sales and Warehouse teams
- Support continuous improvement across customer journey and operational processes
To be successful, you will:
- Be able to work as part of a close knit team and be able to work collaboratively with the team
- Have previous experience managing customer service or operational support teams
- Possess strong leadership and people management skills
- Exhibit excellent communication and organisational abilities
- Have the ability to manage multiple priorities in a fast-paced environment
- Demonstrate strong problem-solving and decision-making skills
- Have a customer-focused mindset with a proactive approach
- Proficiency in Salesforce / CRM tools and experience in Sage & Microsoft 365 tools would be beneficial as would knowledge of products used within the Civil Engineering, Utilities, and/or Construction sectors
Working Hours: Monday to Friday - 8am-5pm
This is a fantastic opportunity to be part of a brilliant family run business who really go above and beyond for the team. This company promote strong working relationships between colleagues whilst having fun along the way. Immediate interviews and starts are available for the successful candidate. If you are interested, please forward an up to date CV and our Castleford team will be in touch.
Customer Service Manager in Horsforth employer: Pennine Recruitment
Contact Detail:
Pennine Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Horsforth
✨Tip Number 1
Network like a pro! Reach out to your connections in the Civil Engineering and Construction sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company culture and think about how you can contribute to their team. Show them you’re not just a fit on paper, but a perfect match for their vibe.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Manager in Horsforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer satisfaction and managed teams effectively. We love a good story!
Showcase Your Team Spirit: Since we value collaboration, mention any experiences where you’ve worked closely with a team. Let us know how you’ve contributed to a positive team environment and supported your colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pennine Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with their customer service approach, especially in the Civil Engineering and Construction sectors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you drive high levels of customer satisfaction. Be ready to discuss specific situations where you resolved complex issues or improved team performance.
✨Emphasise Teamwork
This role requires collaboration, so be prepared to talk about your experience working as part of a close-knit team. Share stories that highlight your ability to work collaboratively, support colleagues, and foster strong relationships within a team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to manage multiple priorities or handle escalated customer issues. Practising your responses will help you feel more confident during the interview.