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- Tasks: Handle customer enquiries and resolve issues while building strong relationships.
- Company: Join a family-run business in Leeds with a supportive team culture.
- Benefits: Full-time role with immediate start, competitive salary, and a fun work environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for personal and professional growth.
- Why this job: Be part of a growing company and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, excellent communication skills, and problem-solving ability.
Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Administrator to join an established business in Leeds on a full time, permanent basis. In this role you will be working as part of a small Customer Service team who have a big emphasis on working together and really going the extra mile! As a Customer Service Administrator we are looking for you to build great relationships with our customers and suppliers within the Civil Engineering and Construction sectors, all whilst looking to increase business sales and profit! Therefore you will be a big part of ensuring the companies continued growth.
Key responsibilities include:
- Handling customer enquiries via phone and email.
- Resolving customer issues efficiently and professionally.
- Maintaining accurate customer records and updating internal systems.
- Working closely with internal teams to ensure smooth customer experience.
- Identifying opportunities to improve customer satisfaction.
- Order Processing.
To be successful, you will:
- Be able to work as part of a close knit team and be able to work collaboratively with the team.
- Have previous experience in a customer service or client-facing role.
- Possess excellent communication and interpersonal skills. Good at making connections over email and phone.
- Have strong problem-solving ability and attention to detail.
- Be able to work in a fast-paced environment.
- Have proficiency in Salesforce / CRM tools and experience in Sage & Microsoft 365 tools would be beneficial as would knowledge of products used within the Civil Engineering, Utilities, and/or Construction sectors.
- Be able to multi-task, prioritise and manage own workload whilst turning challenges into opportunities.
Working Hours: Monday to Friday - 8am-5pm.
This is a fantastic opportunity to be part of a brilliant family run business who really go above and beyond for the team. This company promote strong working relationships between colleagues whilst having fun along the way.
Immediate interviews and starts are available for the successful candidate. If you are interested, please forward an up to date CV and our Castleford team will be in touch.
Customer Service Administrator in Horsforth employer: Pennine Recruitment
Contact Detail:
Pennine Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Horsforth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the business. Check out their website and social media to see how they interact with customers and what values they promote. This will help you connect better during the interview.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries and resolving issues.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenge into an opportunity. Be ready to share these stories during your interview to demonstrate your ability to handle fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their growth!
We think you need these skills to ace Customer Service Administrator in Horsforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. We love seeing enthusiasm and a genuine interest in our company, so let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and suppliers, make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Pennine Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their role in the Civil Engineering and Construction sectors, and be ready to discuss how you can contribute to their goals. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your interpersonal skills during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've turned challenges into opportunities. Be ready to share these stories, highlighting your attention to detail and ability to work under pressure. This will show that you're not just reactive but proactive in improving customer satisfaction.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce, Sage, or Microsoft 365, make sure to mention it. If not, consider brushing up on these tools before the interview. Being knowledgeable about the systems they use will give you an edge and show that you're prepared to hit the ground running.