At a Glance
- Tasks: Lead a team in delivering top-notch customer service and managing depot operations.
- Company: Established business in Leeds with a focus on customer satisfaction.
- Benefits: Competitive salary, 33 days holiday, and contributory pension.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the driving force behind exceptional customer experiences and team success.
- Qualifications: Proven leadership experience and strong communication skills.
The predicted salary is between 38000 - 42000 £ per year.
Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Lead to join an established business in Leeds on a full time, permanent basis. In this role you will be the daily operational interface between the business and its customers. You will be fully managing the distribution depot in Leeds which services the electrical contractor and wholesale industry. You will have full autonomy and control for staff recruitment, dismissal, promotion and performance management. You will also ensure that the Health and Safety standards and needs of the site are checked and kept fully up to date.
Roles and Responsibilities:
- Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
- Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
- Liaise with Supply Chain to determine relevant fulfilment strategy in support of the service level requirement.
- Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve.
- Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels.
- Manage all customer complaints (including internal customers) using the complaints procedure and document all corrective and preventative measures.
- Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
- Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion.
- Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
- On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
- Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
- Be responsible for reporting any instances of misconduct or timekeeping issues to HR and the Operations Manager.
- Be responsible for ensuring that all company policies with regards to time and attendance and behaviour are managed within the Depot in a fair and equitable manner.
- Ensure all accidents, hazards and near misses are reported to the relevant manager using the relevant system.
- Be responsible for ensuring all equipment is in working order and maintenance schedules are up to date. Also, take appropriate action against employees disregarding H&S regulations.
- Be responsible for work areas to ensure safe walkways and safe working conditions for all employees.
- Ensure all equipment within the production area is in safe working order and all guards are in place.
- Coordinate cycle counting and monthly/bi-annual stock checks.
- Ensure that the fleet management system is fully adhered to.
To be successful, you will:
- Be a proven leader and have previous experience in leading teams.
- Be able to work as part of a close knit team and be able to work collaboratively with the team.
- A flexible attitude and ability to work under pressure.
- Good communication & organisational skills.
- Be able to multi-task, prioritise and manage own workload whilst turning challenges into opportunities.
- Work neatly and accurately.
Working Hours:
- Monday to Thursday - 8am-5pm, Friday - 8am-1pm.
Benefits:
- £38,000 - £42,000 (dependant on experience).
- Holidays 33 days including bank holidays.
- Contributory Pension.
If you are interested, please forward an up to date CV and our Castleford team will be in touch.
Customer Service Lead in Gildersome employer: Pennine Recruitment
Join a dynamic and established business in Leeds as a Customer Service Lead, where you will enjoy a supportive work culture that values leadership and collaboration. With competitive benefits including a salary of £38,000 - £42,000, 33 days of holiday, and a contributory pension, this role offers not only autonomy in managing your team but also ample opportunities for personal and professional growth in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Lead in Gildersome
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Customer Service Lead role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. You want to sound confident and genuine, not like you're reading from a script. Think about how your leadership experience can shine through in your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you're genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Customer Service Lead in Gildersome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Lead role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved in previous roles. Use numbers and examples to demonstrate how you've improved customer service or managed teams effectively. We love a good success story!
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. Use a friendly tone in your application to reflect the collaborative spirit we value at StudySmarter. We’re all about building relationships!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Pennine Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Lead role. Familiarise yourself with the responsibilities listed in the job description, especially around managing customer relationships and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a proven leader, it's crucial to highlight your experience in leading teams. Prepare specific examples of how you've successfully managed a team, resolved conflicts, or improved performance. This will give the interviewer confidence in your ability to take charge and lead effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a customer complaint or a health and safety issue. Think through potential scenarios and how you would approach them, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. Be prepared to discuss how you ensure timely and professional interactions with customers and team members, as well as how you manage internal communications regarding policies and procedures.
