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- Tasks: Lead a dynamic Customer Service team and ensure top-notch customer satisfaction.
- Company: Established business in Leeds with a focus on teamwork and growth.
- Benefits: Full-time, permanent role with opportunities for professional development.
- Other info: Join a supportive environment that values collaboration and continuous improvement.
- Why this job: Make a real impact in the Civil Engineering and Construction sectors.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Pennine Recruitment (acting as a Recruitment Agency) are delighted to be recruiting for a Customer Service Manager to join an established business in Leeds on a full time, permanent basis. In this role you will be tasked with leading a small Customer Service team who have a big emphasis on working together and really going the extra mile!
As a Customer Service Manager we are looking for someone who can really take hold of the day-to-day management of the Customer Service department (both an internal team as well as an external order processing team). You will build great relationships with our customers and suppliers within the Civil Engineering and Construction sectors to ensure that orders, quotes, and customer requirements are handled accurately and efficiently. Therefore you will be a big part of ensuring the company's continued growth.
Key responsibilities include:
- Managing the customer service team on a daily basis
- Conduct regular team 1-1s and check-ins
- Drive high levels of customer satisfaction and service standards across all customer interactions
- Ensure customer orders, quotations and amendments are processed accurately and within SLA targets
- Manage team workloads, priorities and response times
- Support escalation handling and resolve complex customer issues
- Oversee team development, training and continuous improvement initiatives
- Monitor and manage KPIs
- Act as the key point of escalation between...
Customer Service Manager employer: Pennine Recruitment
Contact Detail:
Pennine Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Civil Engineering and Construction sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. We want you to shine when discussing how you can drive customer satisfaction and manage a team effectively.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams and resolved complex customer issues. This is your chance to demonstrate your ability to take charge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us grow.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and driving customer satisfaction, as these are key for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service standards or resolved complex issues in previous roles. We love seeing results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at StudySmarter.
How to prepare for a job interview at Pennine Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service management. Brush up on key concepts related to team leadership, customer satisfaction metrics, and the specific challenges faced in the Civil Engineering and Construction sectors.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams. Prepare examples of how you've conducted 1-1s, handled escalations, and driven improvements in service standards. This will demonstrate your ability to lead and inspire a team effectively.
✨Build Rapport with the Interviewer
Remember, this role is all about relationships! Use the interview as an opportunity to connect with the interviewer. Ask questions about their team culture and how they measure success in customer service. This shows you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of past experiences where you resolved complex customer issues or improved team performance. Structure your answers using the STAR method (Situation, Task, Action, Result) to keep them clear and impactful.