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For Companies At a Glance
- Tasks: Provide friendly front desk support and manage patient queries in a busy GP practice.
- Company: Join Pennine Medical Centre, a dedicated and patient-focused healthcare provider.
- Benefits: Gain valuable experience in healthcare while working flexible hours.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience with EMIS and Microsoft 365.
- Other info: Opportunity for training and growth in a supportive team environment.
The predicted salary is between 11 - 16 £ per hour.
Medical Receptionist position on a 6-month fixed term contract to cover maternity leave. The successful candidate will provide high quality front of house and administrative support to ensure patients receive an efficient, friendly and professional service. The role requires proven experience using GP clinical systems, excellent communication skills, strong attention to detail, and the ability to work effectively in a busy general practice environment.
Main duties of the job
- Key Responsibilities
- Patient Reception & Customer Service
- Provide a warm, professional welcome to patients and visitors.
- Manage patient queries both in person and over the telephone.
- Direct patients to appropriate services in line with practice protocols.
- Manage appointment bookings, cancellations and enquiries using the EMIS clinical system.
- Print, scan, code and file documents using Docman.
- Process online patient requests through Footfall and clinical triage systems.
- Handle repeat prescription requests in line with practice procedures.
- Maintain accurate and up-to-date patient records.
- Support clinicians with administrative tasks to ensure smooth daily operations.
- Confidently use EMIS Web, Docman, Footfall, and online triage platforms as part of daily duties.
- Use Microsoft 365 (Outlook, Teams, Word, Excel) to support communication and workflow.
- Follow information governance, confidentiality requirements and data protection regulations at all times.
- Work collaboratively with the reception and administrative team.
- Report any issues or concerns promptly to the management team.
- Contribute to maintaining a calm, organised and patient-focused reception environment.
- Adapt to changes in practice processes or requirements.
- Undertake training and development as required for the role.
- Carry out any other reasonable duties relevant to the position.
About us
Pennine Medical Centre is a partner-led, patient-focused GP practice delivering high-quality primary care across its Mossley and Greenfield sites. We are dedicated to providing accessible, community-based healthcare, working closely with local partners and services to meet the needs of our population. Our team is committed to compassionate, person-centred care, continuous improvement, and supporting the long-term health and wellbeing of the communities we serve.
Person Specification
- Qualifications
- Essential
- GCSE in English and Maths
- Experience in using EMIS and other clinical systems
- Experience in using Microsoft 365
- Experience in a customer facing role
- Essential
- Previous experience working in a GP practice or healthcare reception role.
- Confident use of EMIS Web, Docman, Footfall, and clinical triage/online consultation systems.
- Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Ability to remain calm, polite, and professional under pressure.
- Commitment to patient confidentiality and compliance with GDPR.
- Reliable, punctual and able to work independently as well as part of a team.
- Experience handling repeat prescriptions and workflow management.
- Knowledge of primary care processes and NHS systems.
- Previous involvement in telephone triage or front of house clinical navigation.
- Experience working within a multidisciplinary team.
- Flexibility to cover additional hours where required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Pennine Medical Centre
193 Manchester Road
Mossley
Ashton-Under-Lyne
OL5 9AJ
Employer's website
Part time Medical receptionist in Ashton-under-Lyne employer: Pennine Medical Centre
Contact Detail:
Pennine Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Medical receptionist in Ashton-under-Lyne
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Pennine Medical Centre. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a medical receptionist. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your tech skills! Since you'll be using systems like EMIS and Microsoft 365, be ready to discuss your experience with these tools. If you can, mention specific examples of how you've used them effectively in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Part time Medical receptionist in Ashton-under-Lyne
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with EMIS and other clinical systems in your application. We want to see how you've used these tools in previous roles, especially in a busy healthcare environment.
Be Personable: Since this role is all about providing a warm welcome to patients, let your personality shine through in your written application. Use friendly language and show us that you can communicate effectively with both patients and the team.
Attention to Detail is Key: We’re looking for someone who pays attention to detail, so make sure your application is free from typos and errors. This reflects your ability to maintain accurate patient records and manage administrative tasks efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pennine Medical Centre.
How to prepare for a job interview at Pennine Medical Centre
✨Know Your Systems
Make sure you brush up on your knowledge of EMIS Web, Docman, and Footfall. Familiarity with these systems will not only help you answer technical questions but also show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of patient interaction, practice how you'll communicate effectively and warmly with patients. Think about examples from your past experience where you handled queries or resolved issues, and be ready to share those stories.
✨Demonstrate Attention to Detail
In a busy practice environment, attention to detail is crucial. Prepare to discuss how you've managed tasks that require precision, like handling patient records or appointment bookings, and highlight any strategies you use to stay organised.
✨Be Ready for Teamwork Questions
This role requires collaboration with other team members, so think about times when you've worked in a team. Be prepared to discuss how you contribute to a positive team environment and how you handle conflicts or challenges within a team setting.
