At a Glance
- Tasks: Manage safe accommodation services for victims of domestic abuse and support your team.
- Company: Join a values-led organisation dedicated to helping those affected by domestic abuse.
- Benefits: Competitive salary, generous annual leave, and health benefits.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in housing management and a passion for supporting vulnerable individuals.
The predicted salary is between 38000 - 40000 £ per year.
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery.
The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.
Key aspects of the role- To ensure the effective management of Pdap safe accommodation services.
- To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis.
- To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees.
- Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site.
- To ensure our buildings and support services meet all legal regulations (e.g. Health Safety/ HMO licencing conditions Safeguarding).
- Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team.
- To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services.
- To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees.
- To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live.
- To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services.
- To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation.
- Embed accreditation requirements throughout service management and delivery.
- Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees.
- Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse.
- To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery.
- To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these.
- Take part in the out of hours (back up) on call management rota.
- To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites.
- To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper.
- Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach.
- Act as Safeguarding Lead for Accommodation services.
- Promote and foster good working relationships between all Pdap staffing teams.
- To represent the values of Pdap in all our external partnership working.
- To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse.
- To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals.
- To liaise with universities and external tutors in relation to student placements.
- Foster positive relationships with our commissioners, landlords and funders.
- To oversee and deliver agreed budgets relating to the accommodation service.
- To assist the Finance Director with setting annual budgets.
- To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for.
- Regularly review service level accessibility data and update the EDI action plan with actions to address these.
- Actively and appropriately challenge all forms of discrimination.
- Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all.
- Flexible working hours according to the needs of the project.
- Evening and weekend work may sometimes be required.
- Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO.
- The role will predominantly be based across our accommodation sites or at our main office.
- As our sites are across Kirklees, use of a car is desirable.
- Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
- Experience of managing a HMO or similar supported housing service - Essential
- Significant experience in a line management role - Essential
- Ability to identify areas of development for staff and support them to improve their practice - Essential
- Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc - Essential
- Experience of working in the third sector - Desirable
- Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands - Essential
- Ability to analyse data to identify gaps, and actions and write high quality reports and action plans - Essential
- Proven track record translating strategy into operational delivery - Essential
- Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel - Essential
- Experience confidence delivering presentations/ training and talks to a wide range of audiences - Essential
- Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners - Essential
- Able to demonstrate strong professional boundaries and maintain confidentiality - Essential
- Sound understanding of domestic abuse and VAWG - Essential
- Knowledge of charity governance and financial management - Desirable
- Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence - Essential
- Understanding of commissioning requirements and contract compliance - Essential
- Understanding of housing legislation in relation to the delivery of supported housing and HMOs - Essential
- Excellent understanding of quality assurance including Leading Lights or equivalent accreditation - Desirable
- Commitment to working in partnership and building strong relationships with stakeholders - Essential
- Excellent understanding of and commitment to equity, diversity and inclusion - Essential
Resident Experience Manager employer: Pennine Domestic Abuse Partnership
Pdap is an exceptional employer dedicated to supporting victims of domestic abuse, offering a values-led work culture that prioritises safety, inclusion, and employee development. With competitive benefits such as a generous annual leave policy, health cash plan, and a commitment to professional growth, employees are empowered to make a meaningful impact in the community while working in a supportive environment across our accommodation sites in Kirklees. Join us in our mission to create safe spaces and foster recovery for those in need.
Contact Details:
Pennine Domestic Abuse Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the domestic abuse sector. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pdap and its values. Understand their mission and think about how your experience aligns with their goals. Practise answering common interview questions, but also be ready to discuss how you can contribute to their safe accommodation services.
✨Tip Number 3
Showcase your passion for helping victims of domestic abuse. During interviews or networking chats, share personal stories or experiences that highlight your commitment to this cause. Authenticity goes a long way in making a memorable impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Pdap team and contributing to their mission.
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting victims of domestic abuse shine through. We want to see how much you care about making a difference in people's lives and how that aligns with our values at Pdap.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the role of Accommodation Manager. We love seeing candidates who take the time to connect their background with what we do here at Pdap.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pennine Domestic Abuse Partnership
✨Know Your Stuff
Make sure you understand the ins and outs of domestic abuse services and the specific role of a Resident Experience Manager. Familiarise yourself with Pdap's mission, values, and the key aspects of the job. This will help you demonstrate your passion and commitment during the interview.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your previous management experiences. Think of specific examples where you've supported staff development or improved team performance. Highlight how you can foster a positive working environment that aligns with Pdap's values.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as dealing with a crisis in accommodation or managing compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your problem-solving skills.
✨Emphasise Your Commitment to Inclusion
Pdap values equity, diversity, and inclusion, so be ready to discuss how you've promoted these principles in your previous roles. Share examples of how you've ensured fair access to services and how you plan to continue this work as a Resident Experience Manager.
