At a Glance
- Tasks: Manage safe accommodation services for victims of domestic abuse and support your team.
- Company: Join a values-led organisation dedicated to helping those affected by domestic abuse.
- Benefits: Competitive salary, generous annual leave, and health benefits.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in housing management and a passion for supporting vulnerable individuals.
The predicted salary is between 38000 - 40000 £ per year.
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.
Key aspects of the role
- To ensure the effective management of Pdap safe accommodation services.
- To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis.
- To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees.
- Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site.
- To ensure our buildings and support services meet all legal regulations (e.g. Health Safety/ HMO licensing conditions Safeguarding).
- Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team.
- To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services.
- To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees.
- To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live.
- To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services.
Oversight of high quality service delivery
- To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation.
- Embed accreditation requirements throughout service management and delivery.
- Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees.
- Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse.
- To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery.
- To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these.
- Take part in the out of hours (back up) on call management rota.
Supporting our Staff
- To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites.
- To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper.
- Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach.
- Act as Safeguarding Lead for Accommodation services.
- Promote and foster good working relationships between all Pdap staffing teams.
Working with our Partners
- To represent the values of Pdap in all our external partnership working.
- To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse.
- To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals.
- To liaise with universities and external tutors in relation to student placements.
- Foster positive relationships with our commissioners, landlords and funders.
Finance Administration
- To oversee and deliver agreed budgets relating to the accommodation service.
- To assist the Finance Director with setting annual budgets.
- To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for.
Promoting equity, diversity inclusion
- Regularly review service level accessibility data and update the EDI action plan with actions to address these.
- Actively and appropriately challenge all forms of discrimination.
- Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all.
Other
- Flexible working hours according to the needs of the project.
- Evening and weekend work may sometimes be required.
- Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO.
- The role will predominantly be based across our accommodation sites or at our main office.
- As our sites are across Kirklees, use of a car is desirable.
- Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Person Specification
- Experience of managing a HMO or similar supported housing service - Essential
- Significant experience in a line management role - Essential
- Ability to identify areas of development for staff and support them to improve their practice - Essential
- Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc - Essential
- Experience of working in the third sector - Desirable
- Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands - Essential
- Ability to analyse data to identify gaps, and actions and write high quality reports and action plans - Essential
- Proven track record translating strategy into operational delivery - Essential
- Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel - Essential
- Experience confidence delivering presentations/ training and talks to a wide range of audiences - Essential
- Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners - Essential
- Able to demonstrate strong professional boundaries and maintain confidentiality - Essential
Knowledge
- Sound understanding of domestic abuse and VAWG - Essential
- Knowledge of charity governance and financial management - Desirable
- Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence - Essential
- Understanding of commissioning requirements and contract compliance - Essential
- Understanding of housing legislation in relation to the delivery of supported housing and HMOs - Essential
- Excellent understanding of quality assurance including Leading Lights or equivalent accreditation - Desirable
- Commitment to working in partnership and building strong relationships with stakeholders - Essential
- Excellent understanding of and commitment to equity, diversity and inclusion - Essential
Accommodation Experience Manager employer: Pennine Domestic Abuse Partnership
Pdap is an exceptional employer dedicated to supporting victims of domestic abuse, offering a values-led work culture that prioritises safety, inclusion, and employee development. With competitive benefits such as a generous pension scheme, health cash plan, and 30 days of annual leave, employees are empowered to grow within a supportive environment while making a meaningful impact in the community. Located in Kirklees, the role of Accommodation Experience Manager provides a unique opportunity to lead and innovate in a vital sector, contributing to the ongoing expansion of essential services.
Contact Details:
Pennine Domestic Abuse Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Experience Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the domestic abuse sector. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pdap and its values. Understand their mission and think about how your experience aligns with their goals. Practise answering common interview questions, but also be ready to discuss how you can contribute to their safe accommodation services.
✨Tip Number 3
Showcase your passion for helping victims of domestic abuse. During interviews, share personal stories or experiences that highlight your commitment to this cause. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Pdap and contributing to their mission of providing high-quality support.
We think you need these skills to ace Accommodation Experience Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Pdap. Highlight your experience in managing accommodation services and how it aligns with our commitment to supporting victims of domestic abuse.
Showcase Relevant Experience:When detailing your work history, focus on your experience in the domestic abuse sector or similar fields. We want to see how your background equips you to manage our accommodation services effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Accommodation Experience Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Pennine Domestic Abuse Partnership
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Pdap's mission and values. Familiarise yourself with their services and how they support victims of domestic abuse. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing accommodation services or working within the domestic abuse sector. Be ready to discuss how you've supported staff development and ensured compliance with regulations, as these are key aspects of the Accommodation Manager role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Pdap's future plans for expansion or how they measure the success of their accommodation services. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.
✨Emphasise Teamwork and Relationships
Highlight your ability to build strong relationships with colleagues, landlords, and external partners. Discuss how you've fostered collaboration in previous roles, as this is crucial for the Accommodation Manager position. Remember, Pdap values teamwork and effective communication!
