Healthcare Support Worker - Heathfield House (Male RHS) in Stockport

Healthcare Support Worker - Heathfield House (Male RHS)

NHS AfC: Band 3

Main area Mental Health Grade NHS AfC: Band 3 Contract Secondment: 12 months Hours 37.5 hours per week (Full time and part time available) Job ref 311-F1015-26-A

Site Heathfield House, Cale Green Town Stockport Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 22/10/2026 23:59

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

Are you passionate about making a difference in people's lives?

Join our dedicated team at Pennine Care NHS Foundation Trust as a Health Care Support Worker in our Inpatient Services.

What we offer

• Mentoring and coaching opportunities to support your growth
• Flexible working options to support your work-life balance
• Generous NHS pension scheme and staff benefits package
• A Trust-wide commitment to diversity, inclusion and psychological safety

As a Health Care Support Worker, you will be an essential part of our team, providing compassionate care and support to our patients. You'll work closely with our qualified nursing staff to deliver high-quality care and help establish care plans.

This role is perfect for someone who is empathetic, dedicated, and eager to contribute to the well-being of our patients.

You’ll be working alongside dedicated multidisciplinary teams, using your skills to deliver person-centred care in line with our values of kindness, fairness, ingenuity and determination.

Whether you're early in your career or looking to grow, this is your chance to shape the future of mental health care in Greater Manchester – and experience the difference of working in a Trust that puts staff and patients first.

Main duties of the job

• Engage with Patients: Build meaningful relationships with patients and their carers, providing emotional support and effective communication.
• Document Care: Accurately record observations and nursing care in line with Trust policies, using Electronic Patient Records (EPR) or PARIS.
• Promote Safety: Ensure the safety, well-being, and interests of clients, staff, and visitors.
• Assist with Personal Care: Help patients with personal hygiene, bathing, toileting, and dressing, always respecting their privacy and dignity.
• Support at Mealtimes: Assist patients with their meals, ensuring they receive adequate nutrition and hydration.
• Mentor New Staff: Act as a role model and mentor for new Health Care Support Workers, supporting them in completing their Care Certificate.
• Clinical Observations: Undertake and report clinical observations, therapeutic observation
• Maintain Cleanliness: Participate in maintaining a clean, tidy, and safe ward environment, adhering to infection control policies.
• Professional Development: Engage in mandatory training and take responsibility for your personal development

Working for our organisation

Why choose Pennine Care?

• Top mental health trust to work for in the North of England – NHS Staff Survey 2024
• A culture that supports professional autonomy and values nursing leadership
• A clear commitment to safe staffing levels and quality patient care
• A forward-thinking Trust focused on creating the conditions for great nursing care to thrive
• A genuinely supportive environment where your skills and compassion are recognised

Detailed job description and main responsibilities

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.

Person specification

Education/Qualifications

• GCSE (or equivalent level of education) with grade D/E (2/3) or above in English and Maths or functional skills level 1.
• Vocational (or equivalent) Qualification at level 3 in Care or demonstrable equivalent relevant experience to this level
• Completion of Care Certificate or commitment to complete
• PMVA training or willingness and ability to complete upon appointment
• Short courses to undertake patient and clinical care duties
• Assessor in CC

Experience

• Experience of working with diverse groups of people developing a range of basic care skills.
• Previous experience of working in a care setting as a nursing assistant/healthcare support worker developing competencies in basic clinical care
• Experience of being able to plan and prioritise own work under the direction of a qualified member of staff
• Experience of how to build up trust and rapport with people
• Previous experience with people with Mental Health or Learning Disabilities or experience in a clinical setting related to mental heath
• Experience of carrying out clinical observations
• Range of work procedures and practices, base level of theoretical knowledge

Knowledge

• Knowledge of care and related procedures, clinical observations, relevant legislation
• Awareness of Mental Health and Mental Illness, its effects on the individual, family and friends. Working knowledge of the Mental Health Act with willingness to learn
• Awareness of the effects of illicit drug use.
• Some awareness of early prevention of violence and aggression using least restrictive interventions and practices with willingness to undertake & complete PMVA training and engage in techniques as required
• Willing and able to undertake and complete the required PMVA training and engage in techniques as required, with a commitment to maintain skills in practice and attend regular update training
• Able to recognise changes in a patient’s mental and physical condition and act appropriately by alerting the qualified practitioner or nurse in charge
• An awareness of stigma and discrimination of people with mental health issues
• Awareness of ward procedures and clinical observations

Skills and abilities

• Basic IT skills – ability to use MS outlook, word, and willing and able to be trained to use Trust IT systems and applications such as Electronic Patient Records or PARIS
• Able to impart knowledge, supervise and direct the work of others under supervision.
• Can demonstrate good interpersonal and verbal and written communication skills.
• Good command of the English language both written and in spoken word
• Ability to engage with people who are experiencing mental ill health and communication barriers.
• Able to respond sensitively to emotional distress and utilise communication skills to deescalate people who are angry or distressed
• Ability to remain calm in challenging situations displaying patience and empathy
• Ability to keep confidential information, and awareness of Data Protection and GDPR.
• Good organisational skills

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

We are committed to the ‘Get ahead on Flex’ pledge initiative to support the right to request flexible working for all colleagues. We can work flexibly, as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace. To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

If you have problems applying, contact

Address Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone 01617163181

#J-18808-Ljbffr