Neuro Team Administrator in Stalybridge

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If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

The post holder will work within the local CAMHS service and also from within the community hubs where services are delivered.

The post holder must have supervisory experience.

The post holder will be responsible for maintaining accurate data of the service activity and support the clinical work of the service via administration systems and processes.

The role will involve liaison with children, young people, their families and members of the public via the telephone and face to face.

It is essential for the postholder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the service. The postholder must be able to work independently and as part of a team. The post holder must be adept at problem-solving techniques and possess exceptional decision-making abilities

Main duties of the job

• Allocate work Admin staff on a daily basis
• Plan and schedule activity for the service On a day-to-day basis.
• Maintain an up-to-date appointments electronic diary and liaise with the multi-disciplinary team.
• Liaise with Senior Managers and Clinical Leads regarding referrals, appointments and assessments.
• Type multi-disciplinary clinical team meetings and file appropriately

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, sex, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

• Direct the administration of the service with a positive and fair approach.
• Provision of full medical secretarial service to the CAMHS which includes
• typing letters, psychiatric reports, non-clinical correspondence, and minutes Of meetings. Audio / shorthand as required, prioritising workload. Use email.
• Send faxes as required. Attend to photocopying.
• Allocate work Admin staff on a daily basis
• Plan and schedule activity for the service On a day-to-day basis.
• Maintain an up-to-date appointments electronic diary and liaise with the multi-disciplinary team.
• Liaise with Senior Managers and Clinical Leads regarding referrals, appointments and assessments.
• Type multi-disciplinary clinical team meetings and file appropriately
• Take telephone messages and I or take messages from answer-phonedaily.
• Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.
• Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons' care team.
• Ensure all claims forms I time sheets are completed and sent within the al located time limit.
• To attend meetings, training and briefing sessions appropriate to the role and
• take notes for feedback to colleagues.
• Take minutes at meetings
• Use the relevant computer systems.
• To be able to prioritise and manage own workload unsupervised. Formal
• managerial supervision is provided on a monthly basis.
• TO attend to the Trust's administration team meetings
• Effectively supervise Administration staff within the CAMHS team in
• order to ensure the smooth running and expansion Of the administrative
• department within this service, when required.
• Create and achieve a balance in the Administration team's workload by
• delegating work and monitoring the situation on a daily basis.
• Be responsible for conducting Personal Development Plans and yearly appraisals
• In conjunction with the service lead, to have responsibility for the recruitment and
• selection process within the administrative department including assistance with writing job descriptions, devising person specifications, assessing skill mix for
• vacant posts, advertising and interviewing potential candidates.
• Organise the provision Of temporary secretarial and / or clerical staff as and when
• Provide cross cover to the community CAMHS teams as requested and
• when required
• Manage information systems including configuring and implementing PARIS in
• accordance with directives from the Project Leader.
• TO oversee the appointment booking system with the team, ensuring all
• appointments and client information is recorded on PARIS. To report any
• potential problems to the operational co-ordinator. To become involved in the
• administrative process for booking new patient appointments.
• Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address and
• alleviate potential problems.
• To ensure that stationary Supplies are ordered in a timely manner and within
• defined budgets.
• Responsibility for ensuring that staff records are recorded on ESR
• Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.

Education/Qualifications

• Good level of general education including GCSE English and Numeracy skills
• NVQ level 4 or equivalent experience
• Competence with working on Microsoft office
• Experience of supervising staff
• NHS experience or working within a busy office

Experience

• Experience in setting up computer files and spread sheets
• Experience of minute taking/recording of meetings
• Experience of Paris system

Knowledge

• Good written and spoken English
• Good knowledge of office systems and procedures
• Diary management and appointment booking using manual and computerised systems

work related circumstances

• Ability to work flexibly to meet the needs of the service which may involve occasional travelling between clinical sites
• Ability to remain calm under pressure
• Use of car or access to a means of mobility to travel across the Trusts footprint

Application support - We recommend tailoring your application to each role you apply for, particularly your supporting information. This gives you the best chance of success. Your supporting information should clearly explain, with examples, how your skills and experience meet the essential and desirable criteria for the role.

We are aware of the increase in AI being used for job applications. AI can be a useful tool to assist in writing your application, but these tools may not understand the context or requirements of the job you are applying for and using for all your application will not be a true reflection of your skills and experience. Relying on AI for your whole application can negatively impact on your chances of success throughout the recruitment process as you will be asked to provide evidence to support what you have written. Take the time to proofread your application to ensure you can evidence what you have submitted, whether this is by your experience or certificates

We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the jobs events page on our website.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.

If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email

Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

Once Checks Are Complete -

The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.

“We can work flexibly, as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace.” To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jacqueline Stanley Job title Admin lead Email address jacqueline.stanley@nhs.net Telephone number 01617163600 Additional information

Hours available to contact Monday to Wednesday, 9-4pm

If you have problems applying, contact

Address Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone 01617163181

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