Outpatient Manager

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An exciting opportunity has risen for an Outpatient Manager to join our existing team. This role would suit an individual who is passionate about delivering excellent patient care and looking for the next step in their career and/or has aspirations for developing their management experience. Having previously worked in a leadership role would be beneficial.

Main duties of the job

• Day-to-day management of the administration team which involves close liaison with Medical Secretaries, Receptionists and Administrators.
• Responsible for the smooth running of the Outpatient Department and health records within that area.
• Create and achieve a balance in the Outpatient Department by delegating work and monitoring the situation on a daily basis with adequate reception and secretarial cover.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester – Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

To create and achieve a balance in the Outpatient Department by delegating work and monitoring the situation on a daily basis with adequate reception and secretarial cover.

Line management of Medical Secretaries, Receptionists and Administrators including responsibility for the initial stages of grievance and discipline, appraisals, recruitment, ensuring appropriate training is delivered to members of the team.

Person specification

Education/Qualifications

• Good level of educational attainment including GCSE English or equivalent

Experience

• Proven experience within NHS or Local Authority setting of operational management of staff

Experience

• Experience and proven competence of using Microsoft Word, Excel, PowerPoint and Email with the ability to present data/information in a meaningful format.

Experience

• Evidence of effective budgeting skills.

Skills

• Capable of prioritising and organising own workload with the ability to work under pressure to deliver organisational priorities in a changing environment.

We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.

Sponsorship – We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the

What happens after your application has been received?

You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.

What happens if I am offered the position after interview?

The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.

What pre-employment checks will I need to complete?

By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to . The checks are:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to the NHS will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references as part of pre-employment checks.

If you are offered a position with us and you require sponsorship to support your right to work, we will review your eligibility in line with . If the role you have been offered is not eligible for sponsorship, and you are not able to evidence own your right to work, your conditional offer could be withdrawn.

What happens when pre-employment checks are complete?

Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.

Other important information

• We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
• If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
• If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
• Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
• We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.

We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure you application is considered, please submit at the earliest opportunity.

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