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- Tasks: Be the friendly face that welcomes clients and their pets, ensuring a smooth experience.
- Company: Pennard Vets, where hospitality meets pet care in a supportive team environment.
- Benefits: Training opportunities, staff discounts, and a chance to make a real impact every day.
- Why this job: Join a team that values kindness and celebrates individuality while caring for pets.
- Qualifications: Great communication skills, love for animals, and ability to juggle tasks with ease.
- Other info: Perfect for those seeking more than just a desk job; make someone's day better!
The predicted salary is between 24000 - 36000 £ per year.
Where Hospitality Meets Pet Care
About Us
At Pennard Vets, we’re not just about treating pets — we’re about creating experiences that make every client and every animal feel truly cared for. Inspired by the best in hospitality, our team focuses on compassion, warmth, and little touches that make a big difference. We’re looking for a Client Care Advisor (CCA) to join our front-of-house team at our Priorly Lodge Practice in Tonbridge. If you’re the kind of person who greets pets by name, notices the details others might miss, and loves making people feel at ease, this could be your perfect fit.
The Role
As a CCA, you are the first smile and the lasting impression for our clients – making every interaction welcoming, smooth, and memorable. You’ll:
- Greet clients warmly (two- and four-legged).
- Handle phones, emails, and web chats with friendliness and confidence.
- Book appointments, surgeries, and follow-ups with accuracy and care.
- Personalise visits – and show empathy in sometimes challenging circumstances.
- Manage payments with clarity and kindness.
- Keep records accurate and up to date.
- Work hand-in-hand with our vets and nurses to keep the day flowing.
- Spot opportunities to surprise and delight — small touches that turn routine visits into special experiences.
- Ensure reception is calm, welcoming, and pet-friendly at all times.
Who We’re Looking For
- A people person who loves animals just as much.
- A clear communicator who makes things simple and warm.
- Organised and adaptable — you can juggle pets, clients, and paperwork with ease.
- Hospitality-minded — you anticipate needs, solve problems quickly, and care about the details.
- Comfortable with tech (scheduling software, emails, apps).
- Someone who thrives in a team and stays calm under pressure.
What We Offer
- The chance to make every client visit feel 5-star.
- A team culture built on support, kindness, and continuous learning.
- Training to help you grow in both veterinary and hospitality skills.
- Staff discounts on pet care and products.
- A role where your personality and care make a visible impact every day.
Why You’ll Love Working Here
At Pennard Vets, we see hospitality as healthcare. You’ll be part of a team that celebrates individuality, values little details, and believes the client experience is just as important as clinical care. If you’re looking for more than a desk job — if you want to be the reason someone’s day is better — we’d love to meet you.
How to Apply
Send us your CV and a short cover letter to careers@pennardvets.com telling us why this role excites you. Bonus points if you share a story about a time you made someone feel truly welcome.
Client Care Advisor in Tonbridge employer: Pennard Vets
Contact Detail:
Pennard Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor in Tonbridge
✨Tip Number 1
Get to know the company! Before your interview, dive into Pennard Vets' values and mission. This way, you can show how your passion for hospitality and pet care aligns perfectly with their ethos.
✨Tip Number 2
Practice your people skills! Since you'll be the first smile clients see, think of ways to demonstrate your warmth and friendliness during the interview. Maybe even share a personal story about a time you made someone feel special.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've juggled multiple tasks in the past, especially in high-pressure situations. This will highlight your adaptability and calmness under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Pennard Vets family.
We think you need these skills to ace Client Care Advisor in Tonbridge
Some tips for your application 🫡
Craft a Warm Cover Letter: Your cover letter is your chance to shine! Make it personal and engaging, showing us why you're excited about the Client Care Advisor role. Share a story that highlights your hospitality skills or a time you made someone feel welcome — we love those little touches!
Tailor Your CV: Don’t just send a generic CV! Tailor it to highlight your experience with customer service and any relevant skills that match our vibe at Pennard Vets. We want to see how your background aligns with our mission of creating memorable experiences for both pets and their owners.
Show Off Your People Skills: In your application, let us know how you connect with people (and pets!). Use examples that demonstrate your clear communication and empathy. Remember, we’re looking for someone who can juggle clients and furry friends with ease, so show us you’ve got what it takes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process! It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team at Pennard Vets!
How to prepare for a job interview at Pennard Vets
✨Know the Company Inside Out
Before your interview, take some time to research Pennard Vets. Understand their values, mission, and what makes them unique in the pet care industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Client Care Advisor, your ability to connect with clients is crucial. Prepare examples from your past experiences where you’ve made someone feel welcome or resolved a challenging situation with empathy. This will demonstrate that you have the right mindset for the role.
✨Practice Your Communication Style
Since clear communication is key, practice how you would explain complex information simply and warmly. You might even want to role-play common scenarios you could face at the reception, like booking appointments or handling inquiries, to ensure you come across as friendly and confident.
✨Emphasise Your Organisational Skills
Being organised is essential for juggling multiple tasks. Think of specific instances where you successfully managed your time or kept records accurate. Highlighting these skills will reassure the interviewers that you can handle the fast-paced environment at Pennard Vets.