At a Glance
- Tasks: Be the friendly face of our practice, managing bookings and ensuring clients feel cared for.
- Company: Join Pennard Vets, a supportive and independent veterinary group in Maidstone.
- Benefits: Enjoy 5 weeks holiday, unlimited CPD, and health support.
- Other info: No veterinary experience needed; full training provided in a dynamic team.
- Why this job: Make a real difference in clients' lives while working with pets every day.
- Qualifications: Warmth, excellent communication skills, and a customer service background are key.
The predicted salary is between 26436 - 26436 £ per year.
The care that starts before the consult
Salary: £26,436.80 per annum
Contract: Permanent
Working hours: 40 hours per week, including a rota of Saturdays
Location: Maidstone, ME15
Closing Date: 30 August 2026, midday
Do you love people as much as you love animals? Are you the kind of person who can calm a worried owner, juggle a ringing phone and a full waiting room, and still make every single client feel looked after? If so, we want to hear from you.
A Bit About Us
Our Maidstone practice is part of Pennard Vets, an independent, multi-site veterinary group across Kent. Being independent and under clinical leadership means the people making decisions about care are the same people delivering it — and that same standard of care extends to how we look after our clients too. Being part of the wider Pennard group means you get the backing and resources of a larger organisation, without losing the close-knit, know-everyone’s-name feel of a local practice.
The Role
Behind every great consultation is a team that made it possible. We’re looking for a brilliant Client Care Advisor to join our Maidstone team. You’ll be the first face and voice our clients meet — managing bookings, answering queries, handling payments, and making sure every client and patient who comes through our doors feels welcomed, informed, and cared for from the moment they arrive. This is a 40-hour-per-week role, with weekend working built into the rota as standard — shared across the team so no one’s carrying it alone. At Pennard Vets, we believe every pet deserves the right care, in the right way, at the right time — and that starts with how we treat the people who bring them in. As a Client Care Advisor, you’re not just the front desk — you’re a vital part of delivering that.
What your days will look like:
- Managing a busy phone line and diary — booking appointments, prioritising urgent cases, and keeping the day running smoothly for clients and clinical teams alike.
- Welcoming clients and patients, putting nervous owners (and their pets) at ease from the moment they walk in.
- Handling client accounts, payments, and admin accurately and efficiently — because good care depends on good foundations.
- Working closely with our nursing and vet teams to keep communication flowing between reception and clinical care.
- Being part of a busy, energetic practice team where no two days are the same — and where what you do makes a genuine difference to every client’s experience.
You’ll Fit Right In If You…
What we really need is someone with genuine warmth, excellent communication skills, and the calm, organised focus to work well in a fast-paced environment. You’ll thrive here if you take ownership of your work, notice the details, and care about getting things right — even when it’s busy. A background in hospitality, retail, or another customer-facing role is a real plus — if you’re used to juggling a busy floor, keeping people happy under pressure, and making guests or customers feel genuinely looked after, those skills translate brilliantly here. No formal veterinary experience is required. We’ll give you full training, a brilliant team around you, and all the support you need to grow in the role. The rest is down to you bringing your commitment and care for our clients.
What We Bring to the Table:
- 5 Weeks’ Holiday + More Plus bank holidays, your birthday off if you’re rota’d to work, and an extra week after 5 years
- Unlimited CPD Subject to Director approval — plus your RCVS and VDS fees covered in full
- Wellbeing & Health Support Medicash health cash plan (dental, optical & more), EAP, trained Mental Health First Aiders on site, and free Vetlife access
- Financial Benefits Pension scheme, Group Life Assurance at 4× salary with specialist bereavement counselling, and a refer-a-friend bonus
- Family-Friendly Policies Enhanced maternity, paternity, and shared parental pay after 2 years’ service
Sound like your kind of place? Pennard Vets is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background. If you need any adjustments to the application or interview process, just let us know.
About Pennard Vets
At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.
Client Care Advisor Pennard Vets Beyond the ordinary in Maidstone employer: Pennard Vets
At Pennard Vets, we pride ourselves on being an independent and community-focused veterinary practice in Tonbridge, where your ideas and clinical leadership can truly flourish. With a supportive team culture, unlimited CPD opportunities, and a clear progression path, we empower our Senior Veterinary Surgeons to shape the future of our practice while enjoying a healthy work-life balance with generous leave and protected admin time. Join us to build lasting relationships with clients and make a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor Pennard Vets Beyond the ordinary in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pennard Vets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pennard Vets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Advisor Pennard Vets Beyond the ordinary in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pennard Vets:Your cover letter is your chance to shine! Tell us why you want to work at Pennard Vets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pennard Vets!
How to prepare for a job interview at Pennard Vets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
