At a Glance
- Tasks: Be the welcoming face of our veterinary practice and support clients with empathy.
- Company: Join Pennard Vets, a community-focused veterinary practice with a caring culture.
- Benefits: Ongoing training, staff discounts, and a positive work environment.
- Other info: Be part of a supportive team dedicated to exceptional care.
- Why this job: Make a real difference in people's lives while working with pets.
- Qualifications: Customer service experience is key; veterinary knowledge is a bonus.
The predicted salary is between 24000 - 36000 £ per year.
The heart of exceptional care at Pennard Vets, we believe outstanding veterinary care begins long before a consultation starts. It begins with a welcome. Our reception team plays a pivotal role in shaping every client’s experience — offering reassurance, clarity and kindness at moments that often matter deeply. This is not a traditional reception role. It is a client care role in the truest sense.
We are looking for passionate, service-driven individuals who want to help redefine expectations of what veterinary reception can be.
The Opportunity
- As a Client Care Advisor, you will be central to the Maidstone practice.
- Provide a warm, professional and confident first impression.
- Communicate with empathy and emotional intelligence, both in person and by phone.
- Coordinate appointments and enquiries with precision and care.
- Work seamlessly alongside our clinical team to ensure a smooth, supportive journey for every client and patient.
This is a role for someone who understands that service is not transactional — it is relational.
Who You Are
Veterinary experience is not essential. What matters most is your approach. You are someone who:
- Takes genuine pride in delivering exceptional customer service.
- Brings calm confidence in busy or emotionally sensitive situations.
- Notices the details that elevate an experience.
- Is motivated to learn and develop within the veterinary profession.
If you have experience in hospitality, premium retail or another client-focused environment — and are ready to apply those skills in a purpose-led setting — you will thrive here. We will support you in building your veterinary knowledge. You bring the professionalism and passion.
Why Maidstone?
Pennard Vets Maidstone is a valued part of the local community, known for compassionate, personalised care. We combine clinical excellence with a supportive and collaborative team culture.
We offer:
- Ongoing training and professional development.
- Staff discounts on pet care and products.
- A positive, respectful working environment.
- The opportunity to make a meaningful difference every day.
If you are ready to play a central role in a practice where care, service and community come together — we would be delighted to hear from you.
How to Apply
Send us your CV and a short cover letter telling us why this role excites you. Bonus points if you share a story about a time you made someone feel truly welcome.
About Pennard
At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.
Client Care Advisor in Maidstone employer: Pennard Vets
At Pennard Vets, we pride ourselves on being an independent and community-focused veterinary practice in Tonbridge, where your ideas and clinical leadership can truly flourish. With a supportive team culture, unlimited CPD opportunities, and a clear progression path, we empower our Senior Veterinary Surgeons to shape the future of our practice while enjoying a healthy work-life balance with generous leave and protected admin time. Join us to build lasting relationships with clients and make a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pennard Vets. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit into their culture.
✨Tip Number 2
Practice your people skills! As a Client Care Advisor, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with handling different scenarios, especially those that require empathy and emotional intelligence.
✨Tip Number 3
Show your passion! During the interview, share stories from your past experiences in hospitality or retail where you went above and beyond for a customer. This will demonstrate your commitment to exceptional service and your ability to create welcoming environments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Care Advisor in Maidstone
Some tips for your application 🫡
Craft a Warm Cover Letter:Your cover letter is your chance to shine! Make sure it reflects your passion for client care and why this role excites you. Share a personal story that showcases your ability to make someone feel welcome — it’ll help us see your personality!
Tailor Your CV:Don’t just send a generic CV! Highlight your relevant experience in customer service, especially if you’ve worked in hospitality or retail. We want to see how your skills can translate into the veterinary world, so make those connections clear.
Showcase Your Empathy:In your application, let us know how you handle emotionally sensitive situations. We’re looking for someone who communicates with empathy and emotional intelligence, so share examples of when you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Pennard Vets
✨Show Your Passion for Service
Make sure to express your genuine enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences in hospitality or retail where you went above and beyond to help a customer. This will demonstrate that you understand the relational aspect of client care.
✨Communicate with Empathy
During the interview, practice active listening and respond thoughtfully to questions. Use empathetic language to show that you can connect with clients on an emotional level. This is crucial for a role that involves sensitive situations, so be prepared to discuss how you handle such moments.
✨Highlight Your Attention to Detail
Pennard Vets values those who notice the little things that elevate an experience. Be ready to talk about times when your attention to detail made a difference in a customer interaction. This could be anything from remembering a regular customer's preferences to ensuring all aspects of a service were executed flawlessly.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Client Care Advisor role and the team culture at Pennard Vets. Ask about their approach to client care and how they support ongoing training. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your values.
