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- Tasks: Support planning applications and enhance digital capabilities for Croydon residents.
- Company: Croydon Council, committed to community service and innovation.
- Benefits: Competitive salary, local government pension, flexible working, and comprehensive training.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience with case management IT systems and strong communication skills.
- Other info: Join an inclusive team focused on efficiency and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Croydon Council's Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses.
As our Technical Support Deputy Team Leader, you will provide an important role in ensuring planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively. You will assist the Team Leader in managing team members and ensuring a high performing, customer-focused service. The Council's flexible working policy requires office presence 3 days a week for full-time management roles. We are willing to consider full time, part-time and flexible working. If applying for part-time working, please specify this within your application.
Responsibilities
- Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
- Maintain accurate customer records and archive systems in accordance with departmental procedures
- Assist with technical queries from colleagues and customers
- Contribute to service development initiatives and team meetings, and identify opportunities to improve efficiency
- Provide support for key meetings, hearings and events, including appeal hearings
- Ensure that CIL notices are processed in a timely manner
- Prepare notices and reports ahead of Planning Committee meetings
- Assist with data collection and analysis, including statutory returns to government
Qualifications
- Experience working in an office environment with case management IT systems
- Strong general IT skills including proficiency in Windows, word-processing and email
- The ability to read and scale drawings
- Excellent attention to detail and organisational skills
- Strong written and verbal communication abilities
- A methodical approach with the ability to prioritise tasks effectively
- Customer service focus with a helpful and confident manner
- The ability to work well under pressure while maintaining accuracy
- Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous.
Benefits
- Competitive salary and local government pension scheme
- Flexible working arrangements
- Comprehensive training and development opportunities
- The chance to contribute to significant improvements in how we serve our community
- Being part of an inclusive and diverse workplace that values your contribution
Deputy Team Leader: Technical Support, Development Management Croydon in London employer: Penna
Contact Detail:
Penna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader: Technical Support, Development Management Croydon in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Croydon Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you're genuinely interested in how the Development Management Service operates and how you can contribute to its goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and technical support. We want to see how you handle pressure and maintain accuracy under tight deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Deputy Team Leader: Technical Support, Development Management Croydon in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Deputy Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your IT Skills: Since this role involves using our specialist IT system, IDOX Uniform, be sure to mention any relevant experience you have with case management systems or general IT skills. We want to see that you're tech-savvy!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, attention to detail is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Penna
✨Know Your Stuff
Make sure you brush up on your knowledge of planning legislation and local government operations. Familiarise yourself with IDOX Uniform, as it’s a key part of the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Show Off Your Customer Service Skills
This role is all about providing a high-performing, customer-focused service. Think of examples from your previous jobs where you’ve gone above and beyond for customers or colleagues. Be prepared to share these stories during the interview to demonstrate your helpful and confident manner.
✨Be Organised and Methodical
With responsibilities like maintaining accurate records and preparing notices for Planning Committee meetings, organisation is key. Bring along a few examples of how you’ve managed multiple tasks effectively in the past. This will highlight your attention to detail and ability to prioritise under pressure.
✨Engage in Team Development
Since you’ll be assisting the Team Leader in managing team members, it’s important to show that you can contribute to service development initiatives. Think about how you’ve identified opportunities for improvement in previous roles and be ready to discuss how you can bring that mindset to the Technical Support Team.