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- Tasks: Support planning applications and enhance digital capabilities for Croydon residents.
- Company: Croydon Council, committed to community service and inclusivity.
- Benefits: Competitive salary, local government pension, flexible working, and comprehensive training.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience with case management IT systems and strong communication skills.
- Other info: Join a diverse team focused on improving local services.
The predicted salary is between 38000 - 46000 £ per year.
About the Role
Croydon Council's Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses. As our Technical Support Deputy Team Leader, you will provide an important role in ensuring planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively. You will assist the Team Leader in managing team members and ensuring a high performing, customer-focused service. The Council’s flexible working policy requires office presence 3 days a week for full-time management roles. We are willing to consider full time, part-time and flexible working. If applying for part-time working, please specify this within your application.
Key Responsibilities
- Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
- Maintain accurate customer records and archive systems in accordance with departmental procedures
- Assist with technical queries from colleagues and customers
- Contribute to service development initiatives and team meetings, and identify opportunities to improve efficiency
- Provide support for key meetings, hearings and events, including appeal hearings
- Ensure that CIL notices are processed in a timely manner
- Prepare notices and reports ahead of Planning Committee meetings
- Assist with data collection and analysis, including statutory returns to government
About You
The ideal candidate will have:
- Experience working in an office environment with case management IT systems
- Strong general IT skills including proficiency in Windows, word-processing and email
- The ability to read and scale drawings
- Excellent attention to detail and organisational skills
- Strong written and verbal communication abilities
- A methodical approach with the ability to prioritise tasks effectively
- Customer service focus with a helpful and confident manner
- The ability to work well under pressure while maintaining accuracy
- Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous.
What We Offer
- Competitive salary and local government pension scheme
- Flexible working arrangements
- Comprehensive training and development opportunities
- The chance to contribute to significant improvements in how we serve our community
- Being part of an inclusive and diverse workplace that values your contribution
Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities. If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description. Please apply by midnight on 2 March 2026.
Deputy Team Leader: Technical Support, Development Management Croydon employer: Penna
Contact Detail:
Penna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader: Technical Support, Development Management Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Croydon Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Deputy Team Leader roles. Think about how your experience aligns with their needs, especially around technical support and customer service.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've improved processes or handled technical queries in the past. This will demonstrate your value and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Croydon Council.
We think you need these skills to ace Deputy Team Leader: Technical Support, Development Management Croydon
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the key responsibilities and skills mentioned in the job description. We want to see how you can contribute to our Technical Support Team!
Show Off Your IT Skills: Since this role involves using case management IT systems like IDOX Uniform, be sure to mention any relevant experience you have with similar systems. We love seeing candidates who are tech-savvy and ready to enhance our digital capabilities!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that showcases your attention to detail!
Don’t Forget About Flexibility: If you're interested in part-time or flexible working, make sure to specify this in your application. We’re open to different working arrangements, so let us know what works best for you!
How to prepare for a job interview at Penna
✨Know Your Stuff
Make sure you brush up on your knowledge of planning legislation and local government operations. Familiarise yourself with IDOX Uniform, as it’s a key part of the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
This role is all about providing a high-performing, customer-focused service. Prepare examples of how you've handled technical queries or difficult situations in the past. Highlight your helpful and confident manner, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
With responsibilities like maintaining accurate customer records and preparing notices for Planning Committee meetings, attention to detail is crucial. Bring examples of how you’ve ensured accuracy in your previous roles, and be ready to discuss your methodical approach to prioritising tasks.
✨Be Ready to Discuss Team Dynamics
As a Deputy Team Leader, you’ll need to support and manage team members. Think about your experiences in team settings and how you’ve contributed to service development initiatives. Be prepared to share your thoughts on improving efficiency and fostering a collaborative environment.