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- Tasks: Help people find their perfect home and support housing applicants.
- Company: Join the outstanding East Devon District Council team.
- Benefits: Competitive salary, health programme, and sick pay.
- Other info: Part-time role with a supportive and collaborative work environment.
- Why this job: Make a real difference in your community and help others thrive.
- Qualifications: Strong communication skills and customer-focused mindset.
The predicted salary is between 24500 - 29000 £ per year.
Housing Allocations Advisor
£29,540 to £32,061 per annum, pro rata
Fixed Term, full time x 37 hours
Creating safe homes and communities where our customers can thrive is a key priority for us here at East Devon District Council. To help us do this we are now looking for customer focused colleagues to join our Housing Allocations teams.
As our Housing Allocations Advisor, what will you be doing?
In this role you\’ll join our Allocations team who are responsible for helping people find a suitable home and ensuring that our available properties are advertised and allocated in a timely manner in line with the Housing Service objective of the right person for the right property. As part of the Housing Allocations team you will be the first point of contact for our customers and will be responsible for providing a responsive and pro-active service to housing register applicants and tenants requiring housing.
To be considered for this role you will be experienced in handling customer enquiries and have a strong sense of how these communications impact an organisation. Excellent communication skills both written and verbal are essential, as is the ability to tailor these communications to a broad range of audiences.
Whilst previous experience is useful, we want people who are customer focussed and understand the importance of working collaboratively with teams across the Council to ensure good outcomes for our customers.
About us
East Devon is independently recognised as an outstanding place and so it follows that its council must also strive to be outstanding. We have been awarded Gold Investors in People which demonstrates our commitment not only to our customers, but also to our employees. Everything we do is aimed at ensuring that East Devon is a place that people want to live in, work in, visit and enjoy. Our ambition is to be an outstanding council which works together with local people to create great value services and an outstanding community, economy and environment for East Devon, now and for future generations.
Apply
To apply online, please visit
For more about working for East Devon District Council visit
Closing date: midnight on 21st September 2025 with interviews planned for w/c 29th September 2025
For an informal discussion, please contact Deborah Jamieson
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: £29,540.00-£32,061.00 per year
Benefits:
- Free flu jabs
- Health & wellbeing programme
- Sick pay
Work Location: In person
Housing Allocations Advisor employer: Penna for East Devon Council
Contact Detail:
Penna for East Devon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Allocations Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at East Devon District Council on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and housing allocations. We should think about real-life examples that showcase our skills and how we’ve made a difference in previous roles.
✨Tip Number 3
Showcase our communication skills! During the interview, be clear and concise. Remember, as a Housing Allocations Advisor, we need to demonstrate how we can tailor our messages to different audiences effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Housing Allocations Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Allocations Advisor role. We want to see how you can contribute to creating safe homes and communities!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can adapt their style to different audiences!
Highlight Customer Focus: Emphasise your customer service experience and how you've positively impacted previous organisations. We’re all about putting customers first, so let us know how you’ve done that in your past roles!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Housing Allocations Advisor position. We can’t wait to hear from you!
How to prepare for a job interview at Penna for East Devon Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Allocations Advisor. Familiarise yourself with the key responsibilities and how they align with the council's objectives. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively handled customer enquiries in the past. Think about situations where you tailored your communication to different audiences, as this will highlight your adaptability.
✨Emphasise Teamwork
The job requires collaboration with various teams across the council. Be ready to discuss your experience working in teams and how you contributed to achieving common goals. This shows that you understand the importance of teamwork in delivering great outcomes for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the council’s initiatives for creating safe homes and communities or how the Allocations team measures success. This not only shows your interest but also gives you insight into the organisation's values.