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For Companies At a Glance
- Tasks: Lead and enhance neighbourhood services for residents in a vibrant London borough.
- Company: Join Tower Hamlets, a diverse and ambitious borough focused on community impact.
- Benefits: Competitive salary, opportunity to shape local services, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while fostering community engagement and satisfaction.
- Qualifications: Proven leadership in neighbourhood services, strong customer focus, and financial management skills required.
- Other info: Embrace our TOWER values: Together, Open, Willing, Excellent, and Respectful.
The predicted salary is between 127000 - 135000 £ per year.
Director of Housing Neighbourhoods and Customer Services
London Borough of Tower Hamlets
Salary: £127k – £135k
The Role
This is a fantastic opportunity to make a direct impact upon our residents through the development and maintenance of a great physical environment on our estates. You’ll be leading the tenancy, caretaking and grounds maintenance functions in one of London’s most vibrant and diverse boroughs.
Reporting to the Corporate Director for Housing & Regeneration, you will shape and oversee the strategic direction of neighbourhood services, ensuring high-quality customer service and strong community engagement.
Your responsibilities will include:
- Overseeing the delivery of integrated neighbourhood services, fostering strong relationships with residents and stakeholders, prioritising contact from our residents and effective complaint handling.
- Leading the development and implementation of customer service strategies which place our council tenants and leaseholders at the heart of what we do with the outcome of enhancing resident satisfaction and operational efficiency.
- Developing strategies to ensure compliance with the Regulator of Social Housing Standards.
- Managing significant budgets to ensure financial accountability and value for money.
- Inspiring and leading a team to deliver excellence across neighbourhood and customer services.
Candidates
We are seeking a dynamic neighbourhood services professional with the expertise to drive excellence in resident services. Key qualities and skills that will be required for success include:
- Strategic Leadership: A proven ability to lead cultural and operational change in complex environments.
- Customer-Centric Focus: Strong understanding of customer service strategies and community engagement practices.
- Operational Expertise: Experience managing frontline services, budgets, and multi-disciplinary teams to deliver high-quality outcomes.
- Collaboration and Influence: Exceptional interpersonal and stakeholder management skills, with a commitment to partnership and collaboration.
- Innovation and Vision: A track record of developing creative solutions to improve service delivery.
- Financial Acumen: Strong budgeting and financial management skills to oversee significant programmes and ensure value for money.
- Cultural and Political Sensitivity: Commitment to diversity, inclusion, and equal opportunities, coupled with a strong belief in the value of local democracy and community sensitivities.
We value leaders who embody our TOWER values: Together, Open, Willing, Excellent, and Respectful.
Next Steps
Tower Hamlets offers an environment where your expertise will shape the future of one of London’s most ambitious boroughs. You will join a team passionate about creating positive change for residents, delivering sustainable growth, and leaving a lasting legacy.
Closing Date: Midnight, Thursday 30th January 2025
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Director of Housing Neighbourhoods and Customer Services employer: Penna Executive Search
Contact Detail:
Penna Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Housing Neighbourhoods and Customer Services
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities within the Tower Hamlets borough. Understanding the local context will help you demonstrate your strategic leadership capabilities during discussions.
✨Tip Number 2
Highlight your experience in managing multi-disciplinary teams and delivering customer-centric services. Be prepared to share examples of how you've successfully led cultural and operational change in previous roles.
✨Tip Number 3
Showcase your financial acumen by discussing your experience with budget management and ensuring value for money. This is crucial for overseeing significant programmes effectively.
✨Tip Number 4
Emphasize your commitment to diversity, inclusion, and community engagement. Be ready to discuss how you've fostered strong relationships with residents and stakeholders in past positions.
We think you need these skills to ace Director of Housing Neighbourhoods and Customer Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, and think about how your experience aligns with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasize your strategic leadership experience and any previous roles where you managed customer service strategies or community engagement practices. Use specific examples to demonstrate your impact.
Showcase Financial Acumen: Since the role involves managing significant budgets, be sure to include details about your financial management experience. Highlight any successful budget oversight or cost-saving initiatives you've led.
Emphasize Cultural Sensitivity: Given the importance of diversity and inclusion in this role, mention any relevant experiences that showcase your commitment to these values. Discuss how you've successfully navigated cultural and political sensitivities in past positions.
How to prepare for a job interview at Penna Executive Search
✨Showcase Your Strategic Leadership Skills
Prepare examples from your past experiences where you successfully led cultural and operational changes. Highlight how these changes positively impacted service delivery and resident satisfaction.
✨Demonstrate Customer-Centric Focus
Be ready to discuss your understanding of customer service strategies and community engagement practices. Share specific instances where you prioritized resident needs and improved their experience.
✨Highlight Your Financial Acumen
Discuss your experience in managing significant budgets and ensuring financial accountability. Provide examples of how you achieved value for money while delivering high-quality outcomes.
✨Emphasize Collaboration and Influence
Prepare to talk about your exceptional interpersonal skills and how you've successfully managed stakeholders in the past. Illustrate your commitment to partnership and collaboration with concrete examples.
