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- Tasks: Help customers with transactions and resolve their queries while promoting bank products.
- Company: Join a diverse team at Penn Community Bank, committed to inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a difference in customers' lives while developing your skills in banking.
- Qualifications: High school diploma required; banking experience is a plus.
- Other info: Work in a supportive environment with a focus on teamwork.
The predicted salary is between 28800 - 48000 £ per year.
Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending.
Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns.
Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
Provide outstanding customer service while exhibiting a professional demeanor at all times.
Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
Perform related duties as required.
Skills and Competencies
- Knowledge of Bank products and services
- Excellent customer service and communication skills
- Ability to interact well with Team Members and customers
- Strong attention to detail and accuracy
- Basic computer skills
- Ability to multi-task and remain organized
Education and Experience
- High School diploma or equivalent required
- Previous banking experience preferred
Working Conditions
Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.
Penn Community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Representative- Southampton employer: Penn Community Bank
Contact Detail:
Penn Community Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- Southampton
✨Tip Number 1
Get to know the company! Research Penn Community Bank and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complex issues or recommend products. Role-playing with a friend can help you feel more confident when discussing your experience in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the hiring process and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Penn Community Bank.
We think you need these skills to ace Customer Service Representative- Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your customer service expertise and attention to detail.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to convey your points effectively.
Be Professional Yet Approachable: While we want you to be professional, don’t forget to let your personality shine through! A friendly tone can make your application stand out and show that you’d fit right in with our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Penn Community Bank
✨Know Your Stuff
Before the interview, make sure you brush up on the bank's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle complex issues or difficult customers. This will prepare you to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be ready to showcase your ability to interact well with both customers and team members. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if needed.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail. You might be asked about how you manage multiple tasks or ensure accuracy in your work. Share specific examples from your past experiences to illustrate these qualities.
