Customer Service – Account Manager

Social network you want to login/join with: Customer Service – Account Manager, London col-narrow-left Client: Peninsula Business Services Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 13aabbb29160 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: A market-leading Information Services consultancy, with clients across all different sectors, is looking for a Customer Service – Account Manager to join our team. Job Purpose To deliver world-class care that exceeds our client’s expectations and provide support to our growing client base across Great Britain. Job Overview The role requires enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for issues or concerns raised, delivering excellence in service by providing fast, client-focused solutions. Day-to-Day Responsibilities Receive and respond to client queries and requests promptly. Acknowledge all client cases, verbal or written, according to department procedures. Understand all client databases and systems to investigate and respond effectively. Ensure prompt responses to client queries, complaints, and cancellation requests. Review client complaints and facilitate handovers to the Cancellations Team when necessary. Maintain and update client profiles, including additional sites and employee information, and conduct investigations as needed. Liaise with the Business Development Manager regarding contracted service provisions. Handle client and consultant calls to resolve queries and complaints. Identify opportunities for referral leads and additional requirements to support sales. Proactively contact existing clients to manage accounts. Encourage positive reviews for the company across various platforms. What You Bring to the Team A proactive attitude, eagerness to learn, and effective communication skills. Ability to thrive in a fast-paced environment. Flexibility, adaptability, and resilience under pressure. Why Join Our Team? This is a fantastic place to work if you enjoy diverse customer service challenges across sectors. The environment is dynamic and busy, requiring positive, results-oriented colleagues. We invest in training and development to support your career growth. #J-18808-Ljbffr