Client Care Specialist - Client Support

Job Title: Customer Service Representative

Client:

Peninsula Business Services

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b576fb2e0de6

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Job Purpose

To deliver world-class care that exceeds our clients\’ expectations and provide support to our growing client base across Great Britain.

Job Overview

The role requires enthusiasm as part of our account management team. You will be the first point of contact for client issues or concerns, delivering excellent service by providing fast, client-focused solutions.

Key Responsibilities:

• Provide excellent customer service to new and existing clients.
• Understand all client databases and systems to access service information.
• Maintain client profiles, including updates and investigations.
• Reschedule canceled appointments.
• Manage client task lists.
• Handle client and consultant inquiries via phone and email, resolving issues within SLAs.
• Coordinate with the Business Development Manager regarding service provisions.
• Provide feedback to improve processes and promote best practices.
• Support clients and identify opportunities to expand services.
• Respond promptly to client queries, complaints, and cancellation requests.

This list is not exhaustive; duties may change based on business needs.

Goals and Metrics:

• Average of 30 actions per day
• Quality scores of 3.6+ on average
• SLA compliance of 99%+
• At least 1 positive review per month
• Minimum of 1.5 hours of talk time daily
• All calls answered per departmental standards
• Clear, accurate written communication meeting standards

Candidate Requirements:

• Strong customer service skills, rapport building, and relationship management.
• Excellent communication skills for engaging with clients and internal teams.
• Ability to work in a fast-paced environment.
• Flexible, dynamic approach and resilience under pressure.

Why Join Us?

Join our multi-award-winning team if you enjoy diverse customer service challenges across sectors. Our fast-paced office fosters a positive, results-oriented attitude. We invest in training and development to support your career growth.

#J-18808-Ljbffr