At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer experiences.
- Company: Join Puig, a major player in the luxury fashion and beauty industry.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work culture.
- Other info: We welcome diverse applicants with transferable skills to apply.
- Why this job: Be part of a community that values wellness, confidence, and self-expression.
- Qualifications: Experience in luxury retail and excellent customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
The Opportunity
We are looking for a full-time team leader to join our Gunwharf Quays for Penhaligon’s. The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.
You will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based. You will achieve sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations. You will support multiple stores across the region.
- Analyse available sales reports and data to determine the needs of the business and set business strategies.
- Continuously motivate sales team members to meet assigned sales and productivity goals.
- Ensure all Fragrance Consultants provide the highest level of customer service.
- Assist in the management of the client database and utilise information to increase sales and client contact.
- Resolve all client problems and complaints quickly and effectively.
- Support and assist in team member training.
- Understand and execute cash control procedures including bank deposits, safe funds, petty cash.
- Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management.
- Assist in all merchandising directives and ensure execution of effective merchandising strategies.
We'd love to meet you if you have:
- Proven track record in a niche fragrance, beauty or luxury environment.
- Experience as a Senior specialist or Team Leader.
- Excellent customer service.
- Excellent communication and interpersonal skills.
- Highly organised.
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Team Leader - Penhaligon's Gunwharf Quays employer: Penhaligon's
At Puig, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and collaboration. As a Team Leader at our Gunwharf Quays location for Penhaligon's, you'll not only lead a passionate team but also enjoy extensive learning and development opportunities within a globally recognised luxury brand portfolio. With competitive compensation and a commitment to employee growth, joining us means becoming part of a community dedicated to making a positive impact while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Penhaligon's Gunwharf Quays
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Penhaligon's history, values, and products. This will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional experiences, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your leadership flair! As a Team Leader, you'll need to motivate and inspire your team. Prepare to discuss how you've successfully led teams in the past and how you plan to keep the energy high at Penhaligon's.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our community of creators and innovators at Puig.
We think you need these skills to ace Team Leader - Penhaligon's Gunwharf Quays
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love the beauty and fragrance industry, so share your experiences and what excites you about working with our brands.
Tailor Your CV:Make sure your CV is tailored to the Team Leader position. Highlight your relevant experience in customer service and team leadership, and don’t forget to mention any achievements that demonstrate your ability to meet sales targets and motivate a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to connect your skills and experiences to the job description, and show us how you can contribute to our mission of building Love Brands.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Penhaligon's
✨Know Your Brands
Before the interview, dive deep into the brands under Puig, especially Penhaligon's. Understand their history, values, and what makes them unique in the luxury fragrance market. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or achieved sales targets. Be ready to discuss how you can inspire others to meet their goals.
✨Customer Service is Key
Since excellent customer service is crucial for this role, think of specific instances where you've gone above and beyond for a customer. Share these stories during your interview to highlight your commitment to providing exceptional service and building customer loyalty.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Team Leader role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
