Team Leader - Penhaligon's Covent Garden Piazza

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.

The Opportunity

We are looking for a full-time team leader to join our Piazza team for Penhaligon’s. The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams. You will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based. You will achieve sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations. You will support multiple stores across the region.

• Analyse available sales reports and data to determine the needs of the business and set business strategies.
• Continuously motivate sales team members to meet assigned sales and productivity goals.
• Ensure all Fragrance Consultants provide the highest level of customer service.
• Assist in the management of the client database and utilise information to increase sales and client contact.
• Resolve all client problems and complaints quickly and effectively.
• Support and assist in team member training.
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash.
• Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management.
• Assist in all merchandising directives and ensure execution of effective merchandising strategies.

Retail at PUIG is more than a job — it’s a career built around people, growth and opportunity. Build specialist expertise, develop leadership skills and gain valuable commercial experience from day one, from understanding products and customers to driving real business results. Work with iconic brands in supportive, diverse teams where collaboration, energy and shared success make every day different. Create memorable customer experiences, build lasting relationships and see your impact recognised through clear progression opportunities, leadership pathways and performance-based rewards. With flexible roles, continuous development and careers that can lead into management, head office and beyond, retail offers a future here that grows with your ambition.

We'd love to meet you if you have:

• Proven track record in a niche fragrance, beauty or luxury environment.
• Experienced as a Senior specialist or Team Leader.
• Excellent customer service.
• Excellent communication and interpersonal skills.
• Highly organised.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us:

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.