At a Glance
- Tasks: Manage accounts for luxury brands, delivering exceptional customer experiences and achieving sales targets.
- Company: Join Puig, a vibrant family company in the fashion and beauty industry.
- Benefits: Competitive pay, growth opportunities, and a creative work culture.
- Other info: Flexible roles with clear progression paths and continuous development.
- Why this job: Be part of a diverse team, making a positive impact while working with iconic brands.
- Qualifications: Experience in account management or retail, preferably in skincare or beauty.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.
The Opportunity
Penhaligon's have an exciting role as an Account Manager, on our new counter opening in John Lewis. The working schedule is based on 5 days a week, (37.5 hours), Monday - Sunday inclusive. A Puig Retail Brand Business Manager achieves sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipating their needs and exceeding their expectations. You will be accountable for achieving retail targets, whilst promoting Byredo, delivering a unique experience every time to customers, anticipating their needs, and exceeding their expectations. As the Account Manager, you will increase brand awareness and build customer loyalty, whilst maintaining the Puig retail excellence standards and those of the store group retailer you will be working in.
Retail at PUIG is more than a job — it’s a career built around people, growth and opportunity. Build specialist expertise, develop leadership skills and gain valuable commercial experience from day one, from understanding products and customers to driving real business results. Work with iconic brands in supportive, diverse teams where collaboration, energy and shared success make every day different. Create memorable customer experiences, build lasting relationships and see your impact recognised through clear progression opportunities, leadership pathways and performance-based rewards. With flexible roles, continuous development and careers that can lead into management, head office and beyond, retail offers a future here that grows with your ambition.
We'd love to meet you if you have:
- Previous experience in an Account Manager/Business Manager/Key Holder, Assistant store manager role
- Previous experience within the Skincare or Beauty industry.
- A positive mindset to allow for short notice changes of working schedules and flexibility to quickly adapt to a new working schedule is very important
- The ability to quickly adapt to working with different promotions, product launches or activity unique to that store
- The flexibility to adapt to working with the store team and on your own, you must be self-sufficient and motivated to work alone and be able to prioritise your workload
- Embody the spirit of retail theatre turning fragrance consultation into personal storytelling
- Are passionate about translating brand narratives into memorable customer journeys
- Thrive in boutique environments where personalisation is everything
- Bring professional polish, confidence, and authentic enthusiasm to every interaction
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge employer: Penhaligon's
At Puig, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Multi Brand Account Manager at our new John Lewis counter in Cambridge, you'll enjoy a supportive environment that prioritises personal growth and offers numerous learning opportunities, all while working with iconic luxury brands. With a focus on employee development, flexible roles, and a competitive benefits package, we empower our team members to build rewarding careers in the dynamic world of fashion and beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Penhaligon's, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Penhaligon's!
We think you need these skills to ace Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Penhaligon's, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Penhaligon's and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Penhaligon's that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Penhaligon's
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
