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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve customer incidents efficiently.
- Company: Global IT support firm with a focus on customer satisfaction.
- Benefits: Flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Strong communication skills and experience with ServiceNow; CompTIA A+ is a plus.
- Other info: Fast-paced environment with opportunities for process improvement.
The predicted salary is between 30000 - 42000 £ per year.
A global IT support firm in East Kilbride is looking for an IT Customer Service Centre Team Agent to provide technical support. The role involves participating in a 24/5 rota and supporting customers to resolve incidents efficiently.
Candidates should have:
- Strong communication skills
- Experience in ServiceNow
- Ideally possess CompTIA A+ certification
Opportunities exist for process improvement and collaboration in a fast-paced IT environment, ensuring a positive customer experience overall.
Global IT Helpdesk Specialist (24/5) in East Kilbride employer: Penguin Solutions
Contact Detail:
Penguin Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Helpdesk Specialist (24/5) in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the IT support field. They can give you insider tips on the company culture and what it takes to succeed in roles like the Global IT Helpdesk Specialist.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, make sure you can explain technical issues clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Get familiar with ServiceNow! If you haven’t already, dive into some tutorials or courses. Being well-versed in the tools of the trade will definitely give you an edge during interviews.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to connect with you right away.
We think you need these skills to ace Global IT Helpdesk Specialist (24/5) in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and any relevant IT certifications like CompTIA A+. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since this role is all about customer service, don’t forget to showcase your strong communication skills in your application. We love candidates who can convey technical information clearly and effectively.
Be Ready to Discuss Process Improvement: Think about examples where you've contributed to process improvements in previous roles. We’re keen on collaboration and efficiency, so sharing your ideas will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Penguin Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ServiceNow and any relevant IT support tools. Be ready to discuss your experience with these systems and how you've used them to resolve customer issues in the past.
✨Show Off Your Communication Skills
Since this role is all about customer service, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with customers or colleagues to solve problems, as this will demonstrate your ability to ensure a positive customer experience.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific incidents or customer interactions. Prepare by thinking through common IT issues and how you would approach resolving them. This shows that you're proactive and ready to tackle challenges head-on.
✨Highlight Your Process Improvement Ideas
The job mentions opportunities for process improvement, so come prepared with ideas! Think about past experiences where you've identified inefficiencies and how you proposed solutions. This will show that you're not just a problem-solver but also someone who looks to enhance the overall service.
