Technical Support Engineer

Penguin Recruitment is proud to partner with a prominent European leader in engineering and environmental instrumentation. Backed by over 15 years of collaboration with this industry powerhouse, this is your chance to step into a career with a company that is at the forefront of acoustics, air quality, and vibration technology. Recognised for cutting-edge solutions and innovation, they work with top-tier industries such as aerospace, automotive, train manufacturing, and audio engineering.

This family-run company is celebrated not only for its advanced technologies but also for providing a supportive and collaborative team environment. If you are a recent graduate or early in your professional journey, this is a unique opportunity to grow your skills, contribute to transformative projects, and build a fulfilling career in one of the most dynamic industries.

Step into the role of Technical Support Engineer, where you'll:

• Work with Leading Technologies: Engage with state-of-the-art systems, from noise and vibration monitoring to air quality instruments and acoustic cameras.
• Create a Real Impact: Solve complex technical challenges for a diverse range of industries and clients.
• Learn and Grow Every Day: Gain valuable cross-disciplinary experience in a supportive environment.
• Contribute to Projects that Matter: Play a critical role in translating top-notch technical solutions to meet real-world customer needs.

Key Responsibilities

In your day-to-day role, you'll:

• Deliver exceptional customer support via phone, email, and remote sessions.
• Troubleshoot and resolve hardware and software issues for cutting-edge measurement and analysis equipment.
• Configure and pre-commission market-leading instruments before shipment.
• Assist clients with equipment setup, calibration, and training both remotely and on-site.
• Create and update user guides, technical documentation, and troubleshooting materials.
• Support firmware and software updates while ensuring compliance with quality and safety standards.
• Travel for customer demonstrations or site visits to deepen their understanding of the technology.

Every day will bring a blend of hands-on technology and client collaboration, making no two workdays the same.

Who We're Looking For

This is a perfect opportunity for a recent graduate or early career professional with:

• A Degree (or Equivalent) in:
• Electronics Engineering
• Acoustical Engineering
• Audio Engineering
• Instrumentation
• Electrical Engineering
• Alternatively, equivalent technical experience in instrumentation or measurement systems is welcomed.

While not essential, preference will be given to candidates with:

• Experience with scientific or industrial instrumentation.
• Customer-facing troubleshooting expertise.
• Proven ability to remotely diagnose technical issues.
• Hands-on experience with equipment installation and commissioning.

Above all, we're seeking individuals with enthusiasm for problem-solving, a passion for technology, and a proactive, can-do attitude.

The Benefits You'll Receive

Join a company that truly values its team members and provides:

• Career Growth: Competitive salary with room for progression.
• A Fantastic Work Setup: Modern Bedford-based office with free parking and access to lakes and parks for rejuvenating lunchtime walks.
• Support & Inclusion: A collaborative and inclusive workplace that prioritises its people.
• Learning Opportunities: Continuous skill development in a cutting-edge industry.
• Impactful Work: The chance to collaborate on projects that matter, utilising state-of-the-art technology to meet real-world needs.

This is your opportunity to join a forward-thinking company and thrive in a rewarding profession as a Technical Support Engineer. Don't miss the chance to innovate, learn, and make a difference in industries that shape the future.

Contact Amir Gharaati of Penguin Recruitment for more information.