Penguin Random House UK in London is seeking a Technology Support Analyst on a 6-month fixed-term contract. The role is on-site 5 days per week and reports to the Technology Support Team Leader, focusing on first-line and deskside support, incident management, and customer service excellence.
You will rotate across functions such as walk-up support, deskside, and asset management, using ITIL-aligned processes and documenting resolutions for stakeholders.
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London Onsite IT Support Specialist - 1st/2nd Line employer: Penguin Random House UK
At Penguin Random House Children's, we pride ourselves on being an exceptional employer that fosters creativity and collaboration within a vibrant new imprint dedicated to children's publishing. Our London-based team offers a dynamic work culture where your ideas are valued, and you have the opportunity to grow alongside passionate colleagues in a supportive environment. With flexible hybrid working arrangements and a commitment to diversity, we empower our employees to thrive while making a meaningful impact on young readers' lives.
