Continuous Improvement Manager

We have a new opportunity to join the Transformation team as a Continuous Improvement Manager on a permanent basis in Embassy Gardens, London. As Continuous Improvement Manager, you’ll work across multiple divisions to align improvement activity with Penguin’s strategic priorities, ensuring business-wide consistency in change and transformation delivery. Reporting to the Lead Business Analyst, you’ll support our Continuous Improvement (CI) agenda by helping teams to discover, design, and implement better ways of working. The role will focus on diagnosing process issues, facilitating redesign workshops, and testing practical improvements that deliver measurable benefits to teams and customers. Working closely with our Business Analysts, the role will apply structured problem-solving and design thinking approaches to enable change that sticks.

About the team: The Transformation Team is a key part of Penguin Random House Operations (which also includes Strategic Projects, Technology, Facilities and Distribution). We help PRH achieve transformational change, delivering initiatives based on our strategic priorities. We’re always looking at ways to continuously improve how we work at Penguin Random House UK. This role will help implement change in our business over the coming year, working within a dedicated team of Process, Change, Communications and Training colleagues.

Key responsibilities:

• Lead or support cross-functional process reviews to identify inefficiencies, pain points, and improvement opportunities.
• Facilitate workshops and discovery sessions to map current processes, analyse root causes, and co-design improved ways of working.
• Apply the CI methodology (Define, Analyse, Ideate, Prototype/Experiment and Review) to drive practical, people-centred change.
• Develop, test, and iterate process improvements through pilots or experiments (“fail cheap and fast”).
• Use data and feedback to measure, review, and refine implemented changes.
• Partner with divisional publishing leadership to ensure improvements are embedded and sustained.
• Produce clear documentation and visual materials (process maps, improvement plans, benefits summaries).
• Support portfolio-level prioritisation of improvement initiatives, ensuring alignment with PRH’s strategic priorities.
• Contribute to building CI capability across the organisation (office-based) by modelling good practice and sharing tools and methods.

What you’ll bring:

• Proven Continuous Improvement experience in process improvement or transformation roles, including business change management, project management and business analysis.
• Skilled in process mapping, root cause analysis, and problem-solving techniques (e.g., design thinking).
• Strong facilitation and stakeholder engagement skills; able to bring teams together to solve problems collaboratively.
• Experience designing and running experiments or pilots to test and validate process changes.
• Confident using data and metrics to identify improvement opportunities and evaluate impact.
• Excellent communication and presentation skills, with the ability to translate complex process information into clear, actionable insights.
• Comfortable working independently and managing multiple priorities in a fast-paced environment.
• Fluency with process mapping tools, such as LucidChart.
• Ideally APMG / ProSci or other equivalent Business Change Management accreditation and experience.

Salary and benefits: The salary for this opportunity is up to £60,000, depending on how your skills and experience align to the role, plus a generous bonus scheme and benefits.

Location: While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from our Embassy Gardens office in London 2 days per week (typically Tuesday & Thursday).