Amazon Operations Administrator (12-month FTC)

We are looking for an experienced administrator to join our Amazon Operations and Distribution Data team on a 12-month fixed-term basis. The successful candidate will play an important role in supporting the team that manages Penguin Random House UK’s supply of products to Amazon, ensuring orders are fulfilled accurately, efficiently, and in line with compliance requirements, as well as also support our reporting initiatives. Working closely with colleagues across the business, you’ll help provide the resources, coordination, and administrative support needed to deliver an outstanding customer experience while contributing to the smooth running of a fast-paced operational environment. We’re looking for someone with a positive, proactive approach, a growth mindset, and a willingness to learn and adapt. Experience of working in an AGILE way is beneficial but not essential, as these skills can be developed in role through training, collaboration, and hands-on experience.

Key responsibilities:

• Organising and managing resources for the team, including organising visits, away days, meetings and meeting rooms, stationary and ordering of ad-hoc equipment in line with departmental budgets.
• Providing support for meetings such as the preparation of reports, agendas and taking & circulating minutes.
• Maintaining databases and calendars, and updating systems (including filing systems) in liaison with wider team.
• Develop content for the department newsletter/intranet site and fortnightly warehouse updates.
• Co-ordinate relevant minor projects within the department, as required.
• Responsible for maintaining all departmental records relating to holidays and attendance.
• Liaise with the team leaders, Warehouse Operations, Customer Services, Credit Services, Sales Operations and Technology in determining the correct course of action to manage and resolve issues; coordinating these with Amazon when needed.
• Support reporting and tracking of deliveries.
• Process documentation creation and update; development of a process checklist; review and confirmation of process being completed.
• Develop and maintain relevant departmental project plans.
• Take on additional departmental duties and responsibilities as required.

What you’ll bring:

• A solid background in administration.
• Previous experience in a similar position.
• The post-holder should have experience of a wide variety of applications and systems, including: MS Office (Word, Outlook, PowerPoint and Excel) and be willing to learn new practical skills.

Preferred criteria:

• Excellent written and verbal communication skills.
• Able to make decisions and understands the impact of them on the wider team.
• Good organisational and time-keeping skills.
• Able to see the bigger picture and foresee challenges.
• Working knowledge of Vista and SAP are desirable.

Disability Confident:

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you’ll bring’ section. There may be times when the volume of applications means we cannot take all eligible candidates to interview. We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable with, for us to support your request.

Application instructions:

Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Sunday 21st June. Please ensure you include a cover letter, as it is a crucial part of our assessment process. The cover letter offers an opportunity to show how your experience and interests align with the role requirements. Typically, we expect the cover letter to be no more than one or two pages in length.

Use of AI tools:

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team. We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Up to £25,000 dependent on how your skills and experience align to the role, plus bonus and benefits. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from our office in Frating, Essex, two days per week.