Delivery Manager

Delivery Manager

Penguin Random House UK is looking for a Delivery Manager to join our Publishing & HR Systems Centre of Excellence on a permanent basis in London.

Payment

£62,000.00-£67,000.00; typical pay c. £65,000 plus a generous bonus scheme and benefits.

Responsibilities

• Own and continuously improve delivery frameworks and governance across Publishing & HR systems.
• Keep ways of working with Product Management and Architecture clear, lightweight and repeatable.
• Ensure smooth service readiness by coordinating closely with Service Introduction.
• Embed a predictable continuous‑improvement cycle for BAU enhancements and defect fixes including regular triage, sizing, prioritisation and release cadence, tracking throughput and surfacing bottlenecks.
• Track throughput and benefits, highlighting bottlenecks and opportunities to streamline.
• Lead cutover planning and execution for releases, ensuring safe and coordinated deployment.
• Guide environment usage to support reliable development, testing and production.
• Ensure runbooks, rollback plans and post‑implementation reviews are in place and followed.
• Oversee end‑to‑end Security Compliance Assessments and manage related actions and approvals.
• Maintain and drive mitigation of delivery risks, issues and dependencies.
• Shape and uphold effective vendor delivery frameworks and handoff practices and hold vendors accountable to agreed practices, SLAs and delivery expectations.
• Remove delivery friction by standardising intake and acceptance criteria.
• Escalate constructively to vendors to protect quality, scope and timelines.
• Communicate progress, risks and decisions clearly to stakeholders, partnering closely with Product, Architecture, Change and Test & Release.

Qualifications

• Proven Delivery Manager experience in a technology environment, with a track record in maturing delivery frameworks and driving BAU continuous improvement.
• Hands‑on experience of cutover planning, environment management, and service introduction for SaaS/enterprise platforms.
• Strong vendor coordination skills; able to build effective delivery rhythms with external suppliers and hold them to agreed practices.
• Experience coordinating security/compliance assessments and seeing them through to approval.
• Excellent planning, risk/issue management and stakeholder communication skills; comfortable balancing multiple concurrent change streams.
• Familiarity with integration‑heavy systems and enterprise change (ERP/HRIS and/or publishing systems experience advantageous).
• Knowledge of BiblioSuite and/or Dayforce delivery models.
• Exposure to architecture and integration concepts; able to collaborate effectively with architects and translate design decisions into delivery plans.
• Understanding of ITIL/service management and release management best practice.
• Experience with delivery tooling (e.g., Jira/Confluence) and metrics for flow/throughput/quality.

Application Instructions

Please apply with your CV by 23:59 on Sunday 18th January 2026. Applications will be reviewed on a rolling basis and the advert may close at any time. We encourage you to apply as soon as possible.

Location and Working

This role requires working from our London office in Embassy Gardens two days per week (typically Tuesday & Thursday) with flexibility to travel to our site in Colchester when required.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Book and Periodical Publishing