About Us
Penelope Chilvers is an iconic luxury footwear and accessories brand. We design pieces to fall in love with and stay in love with. Combining contemporary design with traditional Spanish craftsmanship, our mantra is to ‘go anywhere, do anything.’ With beautiful boutique stores in Mayfair, Belgravia, and Notting Hill, sustainability, quality, and effortless style sit at the very heart of everything we do.
The Role
We are looking for an exceptional, experienced Customer Service Assistant to join our close-knit team for the vibrant and busy winter season. In this role, you will be the voice of Penelope Chilvers, ensuring our customers receives the same warm, elevated service online as they do in our stores.
This is a temporary, fixed-term position covering our peak winter period.
What You’ll Do
- Elevate the Customer Journey: Seamlessly manage and resolve customer queries across telephone and email
- Provide Digital Styling: Bring your eye for fashion to the digital space, offering tailored styling and product advice.
- Problem-Solve with Grace: Act as a solution-focused thinker to turn complex queries into positive customer experiences.
Who You Are
- An Experienced Communicator: You possess flawless written and verbal communication skills with a warm, professional tone.
- Zendesk Proficient: You have hands-on experience using Zendesk (or a similar CRM) to manage workflows efficiently.
- Fashion-Forward: Ideally, you have a background in a high-end or luxury fashion retail environment, with experience providing face-to-face style advice.
- Detail-Oriented & Organised: You have a sharp eye for accuracy and the ability to prioritise tasks seamlessly in a fast-paced environment.
- Tech-Savvy: You are highly computer literate and confidently adapt to new systems quickly.
The Details
- Location: Duke Street Store in Mayfair
- Contract: To start a.s.a.p. on a Fixed-Term basis to mid-February
- mid-Important: We are unable to provide Skilled Worker visa sponsorship for this role.
No agencies, thank you.
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Seasonal Customer Service Assistant (Fixed-Term) employer: Penelope Chilvers
Join our vibrant and innovative team as a Design Admin Assistant, where your passion for fashion and design will be nurtured in a creative and dynamic work environment. We offer a supportive culture that values organization and attention to detail, providing you with opportunities for personal and professional growth while working alongside talented individuals who share your enthusiasm. Located in a bustling area, our company not only fosters creativity but also encourages collaboration, making it an excellent place for those looking to make a meaningful impact in the fashion industry.
