Overview
In this New Car Sales Manager role at Lithia UK (Sunderland, Omoda & Jaecoo), you lead and coach the New Car Sales Team to hit targets, uphold customer service standards, and maintain brand and regulatory compliance. You partner with senior leadership to drive profitability and CSI excellence while shaping the dealership’s sales culture. This position offers career growth, strong mentorship, and a pathway to advanced leadership opportunities.
Pay / Benefits
- company car
- pension
- life assurance
- 33 days holiday including bank holidays
- private health care
- exclusive staff discounts
Responsibilities
- Lead and coach the sales team to achieve targets and maximize profitability
- Maintain high customer service levels and achieve top CSI scores for the dealership
- Ensure compliance with manufacturer standards and customer trust in all interactions
- Adhere to FCA regulations and provide fair financial guidance to customers
- Oversee showroom presentation and stock management to create a strong impression
- Collaborate with Telesales and Retention teams to manage inquiries and opportunities
- Drive process improvements to sustain high performance and growth
Key requirements
- Inspirational leadership capable of motivating a team to exceed targets
- Proven sales background in the automotive industry with strong negotiation and communication skills
- Passion for exceptional customer service and customer experience
- Ability to work flexibly, collaborate with other teams, and operate in a regulated environment
- leadership
- communication
- negotiation
- collaboration
- FCA regulations compliance
- stock management
New Car Sales Manager in Sunderland employer: Pendragon
At Lithia UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal growth and development. As a Used Car Sales Manager at our Porsche Centre in Wolverhampton, you'll benefit from structured career paths, ongoing training, and the support of experienced leaders who are dedicated to your success. With competitive salaries, generous holiday allowances, and unique perks like a salary sacrifice scheme for a new car, we empower our employees to thrive while delivering outstanding customer experiences.
