Overview
In this Aftersales Manager role, you will lead the Sunderland workshop, Service Advisors and Parts department for the Omoda & Jaecoo site. You’ll drive efficiency, profitability and high customer service standards to support the dealership and Lithia UK’s growth. You’ll manage budgets, pricing, and compliance while motivating a team to hit and exceed targets. This is a hands-on leadership role in a fast-paced, target-driven, customer-focused environment with a strong emphasis on CSI and safety.
Pay / Benefits
- 33 days annual leave (including bank holidays)
- birthday day off
- Family Leave Policies
- Salary Sacrifice car scheme
- paid volunteering day
- career training and progression
Responsibilities
- Ensure warranty and repair work complies with manufacturer and company standards
- Maximise efficiency and profitability of the Service department via labour, parts and materials
- Manage accounts, budgets and costs for the whole department
- Regularly review pricing policies and ensure adherence to legislation
- Lead the team with clear targets and KPIs to overachieve
- Maintain a safe working environment and processes in line with health and safety regulations
- Enhance customer service levels to achieve a high CSI score for the department
Key requirements
- Experience in a target-driven environment with team leadership to exceed targets
- Passion for exceptional customer service to ensure customer retention
- Proven background running a workshop or parts department
- Strong business acumen
- Strong knowledge of consumer/vehicle legislation
- customer-focused
- leadership and people management
- commercial mindset
- workshop management experience
- parts department management
- pricing and budgeting knowledge
Aftersales Manager in Sunderland employer: Pendragon
At Lithia UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal growth and development. As a Used Car Sales Manager at our Porsche Centre in Wolverhampton, you'll benefit from structured career paths, ongoing training, and the support of experienced leaders who are dedicated to your success. With competitive salaries, generous holiday allowances, and unique perks like a salary sacrifice scheme for a new car, we empower our employees to thrive while delivering outstanding customer experiences.
