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For Companies At a Glance
- Tasks: Learn customer service skills and gain insights into the automotive industry.
- Company: Join Lithia UK, a leading global automotive retailer passionate about innovation.
- Benefits: Enjoy an apprentice salary, pension, 23 days holiday, and exclusive discounts.
- Why this job: Kickstart your career with hands-on training and a Level 2 qualification in Customer Service.
- Qualifications: Bring enthusiasm, ambition, and a passion for the motor industry.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
Job Description
Stratstone
Porsche, Stockport
Apprentice salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.
Are you brimming with a passion for customer service, and looking to take the first step in your career?
Here at Lithia UK we believe in growing and nurturing talent. We are offering the exciting opportunity to work with one of the world's most prestigious and exciting vehicle manufacturers.
As a Service Advisor Apprentice, you'll have the opportunity to master a diverse range of skills, whilst gaining a valuable Level 2 qualification in Customer Service.
This newly launched apprentice programme has been designed around the Institute of Motor Industry's Customer Service Advanced Apprenticeship Framework Level 2 and 3.
What will I be doing as a Service Advisor Apprentice?
- Learning invaluable knowledge to support your progress into a Service Advisor role, whilst gaining useful insights into other aspects of the Aftersales areas, such as the Parts department
- Building customer service skills and developing advanced selling skills
- Gaining an introduction to financial planning and digital marketing
- Undertaking on-the-job training whilst earning an academic qualification
- Being assessed along your training journey, and supported by industry experts to help you achieve the next step
What skills do I need to succeed as a Service Advisor Apprentice?
- Enthusiasm, ambition and a growth mindset
- A passion for the motor industry
- Dedication to providing an impeccable level of customer service
- An appetite to learn and progress
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.
Diversity is Our Strength:
Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
Service Advisor Apprentice employer: Pendragon
Contact Detail:
Pendragon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Apprentice
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or experiences, even if they were informal.
✨Tip Number 2
Research Lithia UK and Stratstone Porsche thoroughly. Understand their values and mission, and be ready to discuss how you align with their commitment to exceptional customer experiences.
✨Tip Number 3
Demonstrate your enthusiasm for the motor industry. Talk about your favorite vehicles, trends in the automotive world, or any relevant experiences that showcase your interest and knowledge.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your eagerness to learn and grow within the company, and it also helps you assess if this apprenticeship is the right fit for you.
We think you need these skills to ace Service Advisor Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor Apprentice position. Understand the key responsibilities and skills required, and think about how your experiences align with them.
Craft a Tailored CV: Create a CV that highlights your customer service experience, enthusiasm for the motor industry, and any relevant skills. Make sure to emphasize your dedication to providing excellent customer service and your willingness to learn.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Mention why you want to join Lithia UK specifically and how you align with their values of earning customers for life and personal ownership.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pendragon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any previous experiences where you went above and beyond to help a customer, as this aligns with the company's values of providing an impeccable level of service.
✨Demonstrate Your Willingness to Learn
Highlight your eagerness to learn and grow within the role. Discuss how you plan to take advantage of the training opportunities offered and how you see yourself progressing in the automotive industry.
✨Research the Company and Its Values
Familiarize yourself with Lithia UK's mission and values, such as 'Earn Customers for Life' and 'Have Fun!'. Be prepared to discuss how these values resonate with you and how you can contribute to them.
✨Prepare Questions About the Role
Think of insightful questions to ask about the Service Advisor Apprentice position. This shows your genuine interest in the role and helps you understand what will be expected of you as you embark on this exciting career path.
