At a Glance
- Tasks: Be the go-to person for customers, ensuring a top-notch service experience.
- Company: Join a leading automotive retailer with a focus on innovation and customer satisfaction.
- Benefits: Enjoy 33 days holiday, birthday off, and exclusive discounts.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real impact by helping customers keep their vehicles safe and performing at their best.
- Qualifications: Experience in customer service and a knack for sales is a must.
Hatfields JLR Chester offers a competitive salary, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), and exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As a Service Advisor at JLR, you’ll be the trusted link between our customers and the workshop, delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.
Working with JLR, you’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.
Your Journey as a Service Advisor:
- Act as a key point of contact for our service customers, ensuring a seamless, premium experience from check-in to post-visit follow-up.
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work, and manufacturer recommendations.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check.
- Proactively support customer retention by promoting Service Care Plans and offering tailored aftersales solutions.
- Collaborate closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations.
- Manage service functions such as courtesy car bookings, collections/deliveries, and effective appointment scheduling.
- Build your knowledge and expertise on our products and services.
- Keep our customers fully informed of all available extras, accessories, and value products.
Do you have what it takes to be a Hatfields colleague?
- Dedicated to providing incredible service, fuelled by a genuine passion for making our customers happy.
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate about our industry, the people who work in it, and the people we serve.
What we can offer you:
- 33 days annual leave (including bank holidays).
- Extra day off on your birthday.
- Industry-leading Family Leave Policies.
- Access to a new car through our Salary Sacrifice scheme.
- Paid day to volunteer.
- Recognition of dedication and loyalty through long service milestone anniversaries.
- Tailored training and endless career growth opportunities.
- Cyle to work scheme.
- High street discounts.
At Lithia UK, our growth is powered by our people. We’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Location: Chester
Region: North West
Franchise: Jaguar Land Rover
Salary: Competitive salary and excellent company benefits!
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