Overview
In this role, you lead the used car sales team to deliver growth and exceptional customer experiences. You work closely with senior leadership to coach the team, drive targets, and maintain high standards of service and compliance. You’ll manage stock presentation, financial fairness, and regulatory adherence, shaping a high-performing dealership culture. This opportunity appeals to those who thrive under pressure, value development, and want to influence the customer journey at scale. You join a mission-driven, innovative automotive group that fosters career progression and leadership growth.
Pay / Benefits
- 33 days annual leave
- birthday day off
- salary sacrifice car
- volunteer day
- pension
- life assurance
Responsibilities
- Lead and coach the sales team to meet/exceed targets
- Ensure high levels of customer service and top CSI scores
- Implement and monitor compliance with manufacturer standards and FCA regulations
- Maintain dealership presentation and stock management to impress visitors
- Collaborate with Telesales and Retention teams for enquiry management
- Promote fair, compliant financial advice and services to customers
Key requirements
- Experience as a Used Car Sales Manager or high-performing Business Manager in automotive sector
- Proven leadership and people management abilities
- Strong communication and negotiation skills
- Track record of achieving sales targets and profitability
- Customer service excellence and relationship-building abilities
- Comfortable working in a regulated environment and ensuring compliance
- inspirational leadership
- cross-functional collaboration
- adaptability
- customer-centric mindset
- problem-solving
- integrity
Used Car Sales Manager in Birmingham employer: Pendragon
At Lithia UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal growth and development. As a Used Car Sales Manager at our Porsche Centre in Wolverhampton, you'll benefit from structured career paths, ongoing training, and the support of experienced leaders who are dedicated to your success. With competitive salaries, generous holiday allowances, and unique perks like a salary sacrifice scheme for a new car, we empower our employees to thrive while delivering outstanding customer experiences.
