At a Glance
- Tasks: Deliver top-notch customer service while managing daily rental bookings and administration.
- Company: Join a leading automotive retailer passionate about transforming personal transportation.
- Benefits: Enjoy 33 days holiday, birthday off, and exclusive discounts on car purchases.
- Other info: Hybrid work model with a supportive team culture focused on innovation and personal growth.
- Why this job: Make a real impact in a fast-paced environment with endless career growth opportunities.
- Qualifications: Experience in a busy admin role with strong communication and IT skills.
The predicted salary is between 25758 - 25758 £ per year.
Driveway Vehicle Solutions Head Office £25,758.00 basic salary with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
An exciting opportunity has arisen within our daily rental team for a Daily Rental Administrator due to the ongoing growth of this department. We are looking for a keen individual who is quick to react to a customer’s needs, has the ability to work under pressure under their own supervision in a fast paced and highly demanding environment.
What does the role of Daily Rental Administrator involve?
- Putting our customers’ needs at the heart of absolutely everything you do, you’ll focus on delivering industry leading standards of customer care and satisfaction at all times.
- You will have excellent telephone manner, good IT skills and an understanding of Windows and the ability to work in a fast paced environment.
- You will be responsible for the processing and administration of daily hire and Rental PLUS bookings, liaising with both customers and suppliers throughout the course of the working day to ensure our high level of operational efficiencies are maintained at all times.
- Establishing and maintaining a good working relationship with the Customer, you will progress all rentals as well as terminate vehicle rental as requested by the customer via the relevant off hire process system.
- Other responsibilities will include all filing/administration forms being accurately completed, ensuring any SLA’s agreed are achieved, as well as carrying out other tasks and duties as may reasonably be required.
What do you need to succeed in the role of Daily Rental Administrator?
- Ideally you will have experience of working in a busy and fast paced administrative environment.
- Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels.
- With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail.
- You will also be able to demonstrate an ability to work effectively under pressure in order to meet deadlines.
In return we will support you with training, development and the opportunity to take your career to the next level.
Why Lithia UK?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Daily Rental Administrator employer: Pendragon Vehicle Management (PVM)
At Lithia UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a competitive salary, generous holiday allowance, and unique benefits like a paid volunteer day and birthday leave, we foster an environment where you can thrive both personally and professionally. Join our Nottingham team as a Daily Rental Administrator and be part of a dynamic organisation that values innovation, customer satisfaction, and your career development.
Contact Details:
Pendragon Vehicle Management (PVM) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Daily Rental Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pendragon Vehicle Management (PVM). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pendragon Vehicle Management (PVM) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Daily Rental Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pendragon Vehicle Management (PVM):Your cover letter is your chance to shine! Tell us why you want to work at Pendragon Vehicle Management (PVM) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pendragon Vehicle Management (PVM)!
How to prepare for a job interview at Pendragon Vehicle Management (PVM)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
