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For Companies At a Glance
- Tasks: As a Service Advisor, you'll manage customer bookings and provide expert advice on vehicle services.
- Company: Join Evans Halshaw, a leading global automotive retailer focused on exceptional customer experiences.
- Benefits: Enjoy 33 days holiday, birthday leave, paid volunteer days, and exclusive discounts.
- Why this job: Be part of a fun, innovative team that values personal growth and celebrates success.
- Qualifications: Sales experience and strong organisational skills are essential for this fast-paced role.
- Other info: Embrace a culture of continuous improvement and ownership while making customers happy.
The predicted salary is between 28665 - 41807 £ per year.
Overview
Evans Halshaw Ford, Kingston
Basic salary of £28,665, OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Service Advisor at Evans Halshaw, you’ll take care of customers’ service bookings, offer advice, and keep customers fully informed throughout the time their car is with us.
Responsibilities
- Provide estimates for work, and book in service and repair work for customers’ vehicles.
- Advise on a recommended course of action to customers, and accurately invoice for any work carried out.
- Keep customers fully informed of all available extras, accessories and value products, whilst maximising opportunities to upsell.
- Demonstrate flawless organisation skills and confidence with using computer systems.
- Use experience in sales to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment.
- Show dedication to providing an incredible service and a passion for making customers happy.
About the employer and values
At Lithia UK, our growth is powered by our people. We are one of the largest automotive retailers globally, and we are focused on transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do.
Join us to be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Benefits
- Enjoy 33 days annual leave (including bank holidays)
- Celebrate your special day with an extra day off on your birthday
- Industry-leading Family Leave Policies
- Take a paid day to volunteer
- Long service milestone anniversaries recognition
- Tailored training and career growth opportunities
- Cycle to work scheme
- Access high street discounts
- Internal referral scheme rewards
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Service Advisor employer: Pendragon Plc
Contact Detail:
Pendragon Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Evans Halshaw. Understanding their products and services will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as being a Service Advisor requires clear and effective interaction with customers. Role-play scenarios with friends or family to enhance your ability to explain technical information in an easily understandable way.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the fast-paced environment at Evans Halshaw.
✨Tip Number 4
Research the company culture and values of Lithia UK. Be ready to discuss how your personal values align with theirs, particularly around customer service and teamwork, to show that you're a great fit for their team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Advisor position. Tailor your application to highlight relevant experience and how it aligns with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service and sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet KPIs and deadlines.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your dedication to providing an incredible experience. Mention how your values align with those of Lithia UK and provide examples of how you've successfully upsold products or services in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Pendragon Plc
✨Know the Company Values
Familiarise yourself with Evans Halshaw's core values: Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! Demonstrating an understanding of these values during your interview will show that you align with their culture and are committed to providing exceptional customer experiences.
✨Prepare for Customer Scenarios
As a Service Advisor, you'll be dealing with customers regularly. Prepare for potential scenarios where you might need to advise customers on service options or upsell products. Practising how to handle these situations can help you convey confidence and competence during the interview.
✨Showcase Your Organisation Skills
Highlight your organisational skills and experience with computer systems. Be ready to discuss how you've managed multiple tasks in a fast-paced environment, as this role requires keeping track of service bookings and customer communications efficiently.
✨Demonstrate Your Sales Experience
Since the role involves upselling services and products, be prepared to talk about your previous sales experience. Share specific examples of how you've successfully met sales targets while maintaining high customer service levels, as this will illustrate your ability to balance both aspects effectively.