At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive profitability in aftersales.
- Company: Join Evans Halshaw Ford Walsall, a leader in the automotive industry.
- Benefits: Enjoy 33 days off, a birthday day off, and tailored career growth opportunities.
- Other info: Be part of a supportive environment with a focus on health and safety.
- Why this job: Shape the future of aftersales while making a real impact on customer satisfaction.
- Qualifications: Experience in team leadership and a passion for exceptional customer service.
The predicted salary is between 33750 - 41250 £ per year.
Experteer Overview As Aftersales Manager, you will lead the workshop, Service Advisors and parts department at Evans Halshaw Ford Walsall.
You will drive profitability through labour, parts and efficient service delivery while ensuring compliance with manufacturer standards.
You'll set targets, manage budgets, and maintain health and safety, all while elevating the customer experience to achieve a high CSI.
This role offers scope to shape aftersales in a large dealer group and contribute to sustainable growth.
- Pay / Benefits
- Ensure warranty and repair work meets manufacturer and company standards
- Maximise Service department efficiency and profitability through labour, parts and materials
- Manage department accounts, budgets and costs
- Regularly review pricing policies and ensure compliance with legislation
- Lead the team with clear targets and KPIs to exceed objectives
- Maintain a safe working environment and health & safety compliance
- Enhance customer service levels to achieve a high CSI score for the department
- Tasks Experience in a target-driven environment with team leadership to exceed targets
- Passion for delivering exceptional customer service to drive retention
- Proven background running a workshop or parts department
- Strong business acumen
- Solid knowledge of consumer/vehicle legislation
- Key requirements 33 days annual leave (including bank holidays)
- Birthday day off
- Salary sacrifice scheme for a car
- Paid volunteering day
- Tailored training and career growth opportunities
- Cycle to work scheme
- achieve a high CSI score for the department
- Tasks Experience in a target-driven environment with team leadership to exceed targets
- Passion for delivering exceptional customer service to drive retention
- Proven background running a workshop or parts department
- Strong business acumen
- Solid knowledge of consumer/vehicle legislation
- Key requirements 33 days annual leave (including bank holidays)
- Birthday day off
- Salary sacrifice scheme for a car
- Paid volunteering day
- Tailored training and career growth opportunities
- Cycle to work scheme
- #J-18808-Ljbffr
Aftersales Manager in Darlaston employer: Pendragon Plc
At Evans Halshaw Ford Walsall, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can lead a dedicated team and make a tangible impact on aftersales performance. With generous benefits such as 33 days of annual leave, tailored training for career advancement, and a strong focus on employee well-being, we foster a culture that values both professional growth and customer satisfaction. Join us to be part of a large dealer group committed to sustainable success and delivering outstanding service.
